Job Description

Job Description
The HR Manager is responsible for aligning business objectives with employees and front-line leaders in designated areas. The position serves as a consultant to front line leaders on human resource-related issues. The successful HR Manager acts as an employee champion and change agent. The role assesses and anticipates HR-related needs. Works in collaboration with HR centers of excellence to achieve talent goals necessary to sustain and drive business performance. Ability to implement innovative and practical solutions through a strong process and metrics focus.

* Consults with line management, providing HR guidance when appropriate.
* Building and maintaining an environment for our Team Members that results in a high customer focused and engaged workforce.
* Review onboarding and orientation for new leaders.
* Analyzes trends and metrics, seeking opportunities and strategies to improve trends in turnover, retention and key indicators of employee and customer engagement.
* Partner with leadership to understand current and future staffing needs.
* Partner with Talent Team to develop workforce plans that respond to current and future staffing needs.
* Partner with Learning & Development Team to ensure key programs are focused on front line managers and team members.
* Ability to read and understand data to inform continuous improvement and inform decision making.
* Manages and resolves employee relations issues. Conducts effective, thorough and objective investigations.
* Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with legal as needed/required.
* Provides day-to-day performance management guidance to front line leaders (e.g., coaching, counseling, career development, disciplinary actions).
* Works closely with front line leaders to improve work relationships, build morale, and increase productivity and retention.
* Provides HR policy guidance and interpretation.
* Provides guidance and input on business restructures, workforce planning and succession planning.
* Identifies training needs for business and individual coaching needs.
* Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
* Partner with HR Centers of Excellence to deliver programs to meet organizational goals
* Review key business performance targets and their related talent implications with business leaders.
* Support customer retention and business development though direct involvement with key customer base.
* Identify and drive the sharing of best practices across functions to facilitate continuous improvement.
* Understand and mitigate corporate risk associated with relevant employment laws/policies

Minimum Requirements

* Bachelors Degree in Human Resources Management or related field; Masters Degree preferred
* In lieu of degree, 10+ years of related experience required
* Minimum of 5 years of applicable experience in Human Resources, business operations or management
* Appropriate experience with a large hourly & distributed workforce is a strong plus
* Experience working with union and non-union employees preferred.
* Must be able to travel +15% of the time.
* Bilingual Spanish, Albanian preferred