Walmart Inc.

Guideshop Manager - Bonobos, Leawood

Posted on: 12 Apr 2021

Leawood, KS

Job Description

Position Summary...

What you'll do...

Leads Guideshops by providing feedback; communicating and collaborating with all levels regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; and providing clear expectations and guidance to implement business solutions and innovation.

Ensures the Guideshop is meeting /exceeding sales goals by managing financial performance; identifying trends and competitive strategy; enhancing the Bonobos brand; and leveraging relationships with key stakeholders.

Implements and models customer service standards by ensuring unbeatable excellence in Bonobos standards; understanding unique needs of customers; ensuring enhanced customer experience; creating an environment to set excellent customer service expectations that are aligned with customer needs and expectations and company goals.

Leads and develops Guides by teaching, training, and actively listening; assigning tasks; evaluating performance; conducting training meetings; mentoring and coaching associates; providing associate recognition; recruiting and hiring; and ensuring diversity and inclusion is incorporated into people initiatives.

Drives the financial performance and sales of the Guideshop by reviewing and evaluating P&L (Profit & Loss) statements; assisting in budgeting, forecasting and controlling expenses; monitoring and ensuring effective merchandise presentation, seasonal transitions, and operational processes; and developing and implementing action plans to ensure sales and profit goals are achieved.

Provides leadership to Guides by daily coaching; delivering exceptional customer service experiences and examples; effective communication; delivering a positive atmosphere that is productive, professional and pleasant.

Creates an exceptional enhanced shopping experience by engaging the customer with the ultimate love for style, passion for quality and insistence on providing top-tier service; fully understanding and appreciating the importance of the customer's expectations; and lifting the experience by creating innovative ways to ensure the customer has the best shopping experience possible.

Implements and models customer service standards by ensuring unbeatable excellence in Bonobos standards; exemplifying an in-depth knowledge of the Bonobos product and brand; understanding unique needs of customers; creating an environment to set excellent customer service expectations that are aligned with customer needs and expectations and company goals.

Assists customers with a Bonobos one-on-one appointment based experience which offers customers both an alternative and complementary service to the web-driven model, not the traditional retail experience.

Creates long-term customer relationships by providing a personalized shopping experience; developing a digital client book driven by personal relationships that includes many aspects of the client's life including occupation, family and most important FIT (preferences on what the customer likes to wear and how they feel in the clothing); understanding completely how to meet the client needs and aspirations; and reviewing the customer shopping history to provide current and future recommendations.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.



Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years experiencing supervising or leading customer service



Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelors: Business



Primary Location...

4331 W 119TH ST., LEAWOOD, KS 66209-1515, United States of America

Walmart Inc.

Bentonville, AR

Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. Headquartered in Bentonville, Arkansas, the company was founded by Sam Walton in 1962 and incorporated on October 31, 1969. It also owns and operates Sam's Club retail warehouses. As of April 30, 2019, Walmart has 11,368 stores and clubs in 27 countries, operating under 55 different names. The company operates under the name Walmart in the United States and Canada, as Walmart de México y Centroamérica in Mexico and Central America, as Asda in the United Kingdom, as the Seiyu Group in Japan, and as Best Price in India. It has wholly owned operations in Argentina, Chile, Canada, and South Africa. Since August 2018, Walmart only holds a minority stake in Walmart Brasil, with 20% of the company's shares, and private equity firm Advent International holding 80% ownership of the company.

Walmart is the world's largest company by revenue—over US$500 billion, according to Fortune Global 500 list in 2018—as well as the largest private employer in the world with 2.2 million employees. It is a publicly traded family-owned business, as the company is controlled by the Walton family. Sam Walton's heirs own over 50 percent of Walmart through their holding company, Walton Enterprises, and through their individual holdings. Walmart was the largest U.S. grocery retailer in 2019, and 65 percent of Walmart's US$510.329 billion sales came from U.S. operations.

The company was listed on the New York Stock Exchange in 1972. By 1988, Walmart was the most profitable retailer in the U.S., and by October 1989, it had become the largest in terms of revenue. Originally geographically limited to the South and lower Midwest, by the early 1990s, the company had stores from coast to coast: Sam's Club opened in New Jersey in November 1989 and the first California outlet opened in Lancaster in July 1990. A Walmart in York, Pennsylvania opened in October 1990: the first main store in the Northeast.

Walmart's investments outside North America have seen mixed results: its operations and subsidiaries in the United Kingdom, South America, and China are highly successful, whereas its ventures in Germany and South Korea failed.