Job Description

If youre passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwides Information Technology team could be the place for you!

Digital Workplace Technology (DWT) Asset Management & Provisioning and Development exists as an end to end solution to deliver associates quality computing devices. Our goal is to ensure the right processes, people and technologies are in place to meet our customers expectations of our services.

The role will lead Root Cause Problem Solving and Lean activities within quality teams and business units to improve processes. They will work with the PCS organization on a quality process to ensure similarity across the value chain. They will develop new approaches to solve problems identified during reviews and process audits. We are looking for someone who takes a hands-on approach to understanding the processes within the value stream.

Primary responsibilities:

* Lead the inspection process by planning and conducting the analysis, inspection, design, and quality testing of processes.
* Perform engineering reviews to ensure compliance with published procedures. Promptly reports quality and process problems.
* Reporting on corrective actions and coordinating and completing the action items discovered.
* Development of onboarding program and assistance with training and guidance for new and current PCS engineers.
* Participates in GEMBA walks and in-person process audits.
* Ability to use data visualization and business intelligence tools (Power BI/Tableau/etc.) to report and gain insight into fulfillment quality, SLA compliance, and user sentiment.

Other skills/experience:

* Ability to read and interpret technical documents such as process maps, procedures, and technical specifications.
* Ability to manage conversations with customers, vendors, peers, and leadership.
* Candidates should have solid communication skills, both verbal and written with specific experience in technical writing preferred.
* Support projects related to process design and engineering changes. Lead projects and ensure project deadlines are met and achieve intended results. Suggests ways for continual improvement.

Compensation Grade: F4

Job Description Summary

If youre passionate about delivering technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Our industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

The Technology Engineer delivers standard and custom supportable technology products based on Nationwides architectural standards, technology roadmaps, industry trends and business requirements. Youll be focused on collaboration, data, systems, storage, middleware, network, security and contact center technology products. Youre also accountable for the operational aspects and management for the above products in accordance with the business requirements and defined service level agreements (SLAs).

Job Description

Key Responsibilities:

* Creates and implements standard builds/templates for all technology platforms.
* Drives requirements to meet current and future needs, tracks and reports capacity postures.
* Analyzes reports and delivery recommendations to remediate capacity issues.
* Implements capacity enhancements.
* Designs standard and custom technology solutions for business partner projects, including pre-production testing, performance tuning, handoffs and certification.
* Delivers technology/product optimization, migrations and management, including technology/product design, planning, power and environmental management.
* Collaborates with others to develop meaningful metrics that drive fact-based decisions on a given product/environment/solution.
* Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management.
* Executes production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management.
* Provides production support for all technology platforms.
* Provides oversight for technical labs and development environments.

May perform other duties as assigned.

Reporting Relationships: Reports to Manager/Director Technology Engineering Manager/Technology Product Manager.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required, but encouraged (i.e.: AWS, Azure, scripting and development languages, delivery methods, security).

Experience: Four years of experience with moderately complex integrated solutions and an ability to develop and modify existing solutions for specialized needs. Experience with automation of solution configurations deployment and with system management processes and tools. Experience with concepts and solutions: IaaS, PaaS, SaaS and Package Solutions.

Knowledge, Abilities and Skills: Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen. Influencing, negotiating and priority setting is needed. Insurance/financial services industry knowledge is a plus.

Staffing exceptions to the above must be approved by the Vice President and Human Resources.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Evaluation Activity: KLG 4/2020