Job Description

General Responsibilities

The Customer Service Advisor, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Customer Service Advisor will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

* Ensure optimal operational efficacies to provide customers the best rental car experience
* Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
* Assist customers with various post rental inquiries that involve the rental and billing process
* Work in a fast paced environment, while providing helpful customer service that enhances the customer's rental experience.
* Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
* Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
* Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
* Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Essential Requirements

Professional Experience:

* Ability to work in a fast paced environment with a variety of tasks.
* Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
* Previous customer service.
* Strong time management and organizational skills are required
* Computer literate and detailed orientated.
* Must have a valid driver's license, be 20 years of age, with an acceptable driving record

Knowledge:

* Customer service resolution practices
* Excellent communication techniques
* Sales Management/Coaching ability

Skills:

* Demonstrate good written and oral communication skills.
* Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
* Demonstrate professionalism and interpersonal skills.
* Show a high level of ownership, accountability and initiative.
* Proven experience of working well within a team.
* Ability to work flexible shifts including weekends and holidays; and work overtime as required.
* Willing to work outdoors during all weather conditions.
* Assist with special administrative projects when needed.
* Ability to stand for long periods of time.
* Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

o Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

o Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.