Senior Retention Associate
Posted on: 11 Apr 2021
Cincinnati, OH
Job Description
Are you curious, motivated, and forward-thinking? At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Worldpay from FIS growth is on the backs of every single team member--it is individuals working together to make success happen. By leaving no rock unturned, we can find new opportunities for continued growth everywhere. Worldpay from FIS Existing Sales & Retention team is comprised of master creative problem solvers that are experts in product, pricing and value-added services, with the aim of delivering a seamless merchant experience. We take nothing for granted and accept that every day is a new chance to make a rewarding impact.
What you will be doing
You will be striving to make a positive revenue impact across all lines of business, while providing merchants a first-rate customer experience. Reducing attrition and turning negative circumstances into a positive experience with our merchants and getting ahead of any potential flight risk
* You will work with our existing merchants on up selling the company's products and or services.
* You will review the accounts holistically and recognize new opportunities for our merchants to improve the way they accept their payments.
* Providing a first-rate merchant experience is a key component of this role.
* Establish future merchant projects and qualify new opportunities.
* You will work closely with Internal Departments and oversee the day-to-day relationship with the merchant.
* You will be a key component in establishing strategic proactive & reactive marketing campaigns
What you bring:
* Keen attention to detail
* Critical thinker
* Excellent written & verbal communication skills
* Positive attitude
* Thirst for knowledge
Added bonus if you have:
* Typically requires a minimum of 1 years sales experience but financial services sales is a plus!
What we offer you
* A modern, international work environment and a dedicated and motivated team
* A competitive salary and benefits
* A variety of career development tools, resources and opportunities
* A work environment built on collaboration, flexibility and respect
* Varied and challenging work to help you grow your technical skillset
All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS
Jacksonville, FL
FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world.
For over 50 years, FIS has continued to drive growth for clients around the world by creating tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests.
Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people across 50+ countries, dedicated to helping our clients be ahead of what’s next. FIS offers more than 450 solutions and processes over $75b of transactions around the planet. FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.
For a better understanding of how FIS evolved into a world-renowned financial services technology leader, one needs to look back at the company's history.
The company was founded in 1968 as Systematics™, which was later acquired by ALLTEL Information Services, and then bought by title insurance giant Fidelity National Financial® in 2003, who renamed it Fidelity Information Services (FIS). Over the course of the next few years, FIS acquired several other financial technology firms, including Certegy® in 2006, eFunds® in 2007 and Metavante® in 2009.
These acquisitions broadened its reach across the globe, earned FIS a place on the Fortune 500 listing, and positioned the company as the largest technology provider to the global financial industry.
In 2015, FIS acquired SunGard, whose complementary offerings brought FIS into new markets for financial technology services, including asset managers, traders, custodians, treasurers, third-party administrators and clearing agents.
In Q3 2019, FIS acquired Worldpay, a global leader in e-commerce and payments, greatly expanding FIS’ capabilities by enhancing its acquiring and payment offerings and significantly increasing Worldpay’s distribution footprint.
This combination of organic and external growth has positioned FIS among the world's leading technology providers to the capital markets, retail banking and merchant industries. We connect the value chain and use our scale to develop solutions that enable our clients to grow confidently. We help our clients seamlessly adapt to innovations. We share insights and data with one another. We shape better experiences for clients and their customers alike. And we do all of this because at FIS we’re out to lift economies and communities across the world by relentlessly advancing the interests of commerce and the financial world.
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IndustryInformation Technology
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No. of Employees55,000+
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Website
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Jobs Posted1337
