Job Description

Division or Field Office:

Silver Spring Branch Office

Department of Position: Claims Department

Work from:

Silver Spring, MD Branch Office

At Erie Insurance, youre not just part of a Fortune 500 company; youre also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees. Please note there may be delays in our hiring process.

Under minimal supervision, performs claims/zone support activities.

* The candidate will report to the Silver Spring Branch Office

Duties and Responsibilities

* Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes. Orders supplies and schedules/coordinates meetings. Greets and directs visitors to appropriate personnel.
* Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.
* Provides customer service support during weather events including CAT loss reports and other CAT support duties
* Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation. Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis. Assist with follow up calls and other claim file support as needed.
* Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services. Assists personnel with various activities including accessing and verifying policyholder information. Sets follow ups as appropriate for completion of support activities.
* Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required. Handles all inquiries with customer service as a priority. Enters new loss report information and updates claim documentation.

Competencies

Ability To Maintain Composure

Detail Orientation

Developing And Maintaining Relationships

Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Oral Communication

Planning And Organizing

Problem Analysis

Service Orientation

Stress Tolerance

Time Management

Writing Skills

Qualifications

Minimum Required Education Equivalents
* Associate's degree in business or related field; or
* High School Diploma or GED and two years customer service in a professional setting, administrative, claims support or office experience, required.
* Demonstrated ability to type a minimum of 40 words per minute and 90 net data entry keystrokes per minute preferred.
* Completion of LOMASelect tests required. Passing score on LOMA Select tests required.
* Working knowledge of word processing and spreadsheet software required.
* Experience in the insurance industry preferred.
* Completion or active pursuit of insurance education, such as the Program in General Insurance (INS 21, 22, 23) or INTRO courses, preferred.
* Valid driver's license preferred.

Physical Requirements

Lifting 0-20 lbs; Frequent (50-80%)

Lifting 20-50 lbs; Occasional (<20%)

Lifting Over 50 lbs; Occasional (<20%)

Driving; Rarely

Pushing/Pulling; Frequent (50-80%)

Manual Keying/Data Entry; Frequent (50-80%)

Climbing; Rarely