Job Description

HenrySchein One delivers connected dental software and services, combined withexpert business coaching, to help practices improve every aspect of practicemanagement and grow profits. Our platform for integrated applications letsdental technology connect, share data and automate more tasks, creating a newdigital workflow that helps teams work smarter and more efficiently. Ouradvanced integration improves each stage of the patient experience from firstcontact and scheduling, to delivery of treatment and recurring care. HenrySchein One unifies market-leading software, web tools, support, and patientservices into one platform that is a standard for connecting all practicedental technology.

JOBOVERVIEW:

Thisposition is responsible to answer, resolve, and log in-bound customer interactions,identify issues, and provide suggestions and long-term resolutions related to thesupported software. Work closely with assigned mentor and supervisor to developand improve customer service skills, use provided support tools, learneffective troubleshooting techniques, and increase product knowledge.

KEYRESPONSIBILITIES:

Answer and process incomingcustomer interactions effectively and efficiently to optimize customerexperience:

o Follow proper troubleshooting steps, ask clarifyingquestions, and discover underlying causes of concern

o Provide timely resolution of customer issues

o Effectively educate customers on product use andassist them in fully utilizing available features to improve officeproductivity

o Maintain effective customer interaction by ensuringcontact with ongoing issues and managing open items

o Document all customer related interactions, stepsand actions taken, and results and resolutions obtained throughout eachinteraction

Qualification

WORK EXPERIENCE:

Typically 2 or moreyears of related experience.

PREFERREDEDUCATION:

Typically High Schooleducation, vocational training and/or on-the-job training. Bachelorsdegree preferred.

GENERAL SKILLS &COMPETENCIES:

* Very good timemanagement skills and the ability to prioritize work and meet deadlines
* Very good attention todetail and accuracy
* Customer serviceoriented and ability to work with complex issues
* Ability to plan andarrange activities
* Very good interpersonalcommunication skills
* Very good written andverbal communication skills
* Ability to maintainconfidential and highly sensitive information
* Ability to work in ateam environment
* Ability to multi-task
* Establish productiveworking relationships at multiple levels within the organization

SPECIFIC KNOWLEDGE &SKILLS:

* Working knowledge of Microsoft Wordand Excel is preferred
* Very good troubleshooting andproblem solving skills.
* Basic knowledge of computerhardware, operating systems, database structure, and networks is a plus
* Ability to prioritize tasks, handlestress, and adapt to change

FULL-TIME BENEFITS AVAILABLE:

* Earn generous PTO (Paid Time Off)
* Seven Company Paid holidays
* Competitive Medical, Dental, andVision benefits
* 401K with competitive company match
* Flexible Spending Account (FSA)
* Life Insurance, Short and Long TermDisability, AD&D
* Lunch delivered daily from localrestaurants for purchase
* Onsite gym

Henry Schein,Inc. is an Equal Employment Opportunity Employer and does notdiscriminate against applicants or employees on the basis of race, color,religion, creed, national origin, ancestry, disability that can be reasonablyaccommodated without undue hardship, sex, sexual orientation, gender identity,age, citizenship, marital or veteran status, or any other legally protectedstatus.

For more information about careeropportunities at Henry Schein, please visit our website at: www.henryschein.com/careers.

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