Job Description

United States, Tennessee, Nashville

Airport Customer Service

02-Apr-2021

Ref : 5963

How you'll help us Keep Climbing (overview & key responsibilities)

As a Customer Service Agent, you will be central in demonstrating Deltas commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Seasonal Ready Reserve Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Seasonal Ready Reserve Customer Service Agents work between 150 and 1,400 hours per year, serving our customers in both the ticketing and gate areas at airport locations.

Customer Service Agents serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process. You will:

* Greet customers and guide and assist them with the ticketing and baggage check-in process.
* Use a computer to sell, print and reissue tickets.
* Manage the check-in process, ensuring that customers have the proper documentation for travel.
* Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
* Practices safety-conscious behaviors in all operational processes and procedures.

Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning and gate boarding. You will:

* Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.
* Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
* Practices safety-conscious behaviors in all operational processes and procedures.

All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.

What you need to succeed (minimum qualifications)

* High School diploma, GED or High School Equivalency
* Embraces diverse people, thinking and styles
* Consistently makes safety and security, of self and others, the priority
* Be at least 18 years of age
* Pass an extensive post offer pre-employment background check, including finger printing and a criminal history record check required by federal law
* Pass a post offer pre-employment drug test
* Frequently lift bags or items weighing up to and including 50 pounds
* Occasionally lift bags or items weighing between 50 and 70 pounds
* Pass a physical ability test
* Be authorized to work in the US
* Possess entry-level computer skills
* Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
* Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays

What will give you a competitive edge (preferred qualifications)

* N/A