Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

Provides support - recommendations in several areas. Contacts are primarily with immediate manager, other personnel in group or support staff from other areas. Establish processes to anticipate customer needs. Work collaboratively with fraud management organization and Ally business units reduce losses to the organization and ensure corporate objectives and all compliance requirements are met (e.g., OPEX, timeliness metrics, accuracy metrics, customer happiness metrics, cross-sell metrics, employee development, etc.). Lead to succeed vs. managing to avoid failure. Drive the Ally Servicing strategic imperatives by maintaining regular communications with employees or vendor partners.

The Work Itself

* Under general direction, responsible for performing sophisticated research and analysis to support business operations and present findings to manager or project leader
* Assist in drafting, interpreting and coordinating operational policies and procedures
* Develop, validate and maintain step-by-step instructions/training materials
* Supervise performance to identify and help correct performance problems and provide feedback regarding areas requiring attention
* Bring compliance issues and proposed solutions to the attention of manager or project leader
* May be responsible to work with the site leader and operations managers to improve their value stream/process performance through the identification and completion of Lean Six Sigma projects and work with the Business Process Excellence Leaders to ensure standardization and promotion of the process excellence program

The Skills You Bring

* 2+ years of hands-on experience in working with large datasets, with a focus on turning business questions into insights
* 2+ years leadership experience preferred
* Bachelor's degree in Economics, Statistics, Mathematics, Finance or similar field of study strongly preferred.
* Ability to provide advice/direction in financial crime management
* Leveraging technical expertise and relationships to contribute to strategy and drive business results
* Contribute to and manage projects
* Detail-oriented, deadline driven, self-directed and organized individual
* Proficiency in various database environment, such as Hadoop, Oracle or AWS and proven experience to extract data with intermediate to advanced SQL skills
* Proficient in data visualization; Must have hands-on experience working with business intelligence software such as Power BI, Looker, or Tableau.
* Hand-on intermediate to advanced Excel skills to perform ad-hoc data analysis as required
* Proven interpersonal skills to build relationships with business partners and technical teams to maintain functional knowledge and context of the data and metrics
* Self-starter comfortable with limited direction and open-ended requests
* Excellent communication, organizational and teamwork skills are crucial
* Ability to multi-task and to effectively process diverse workloads concurrently
* Knowledge of banking and/or financial services operations a plus

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is crafted to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly passionate about "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.