Job Description

Dolce is now seeking a Executive Meeting Manager to join our team at the Dolce Seaview location in Galloway, New Jersey.

Job Summary

Executive Meeting Manager must have a strong background in Group Room Sales, Conference Services and Catering Management. The manager is expected to exceed his or her individual revenue booking goal while also servicing small group banquet and catering events. The ideal candidate will be an individual who is well groomed, sales-minded, creative, and innovative with an outgoing, friendly and persuasive personality. The candidate will present him or herself as an individual that possesses strong presentations skills that are representative of a luxury hotel in this competitive marketplace.

Education & Experience

* Minimum 3 years catering or event experience required
* Strong culinary and beverage knowledge and interest
* Operational Food & Beverage experience in a Hotel environment mandatory
* Proven ability to plan and organize events effectively, with an acute sense of detail & creativity and repeat potential
* Assertive, professional and positive with a proven ability to develop and lead in a team environment
* Must be able to multi-task, work independently and maintain a positive attitude within a very busy environment ~ hours will fluctuate and evening and weekend work will be required.
* Excellent interpersonal and communication skills, both written and verbal
* Must have a drivers license in the applicable state.
* Must be proficient in Windows, Company approved spreadsheets and word processing.

Physical Requirements

* Long hours sometimes required.
* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Participate in M.O.D. coverage as required.
* Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing nametags.
* Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to maintain confidentiality of information.
* Perform other duties as requested by management.

Fundamental Requirements

* Solicit and contract group business based on assigned market segments
* Follow up on all incoming leads on an a timely basis
* Manage the contracting, planning and coordination of group rooms golf and banquet arrangements for events with room blocks. The size of these blocks will be determined by hotel DOSM and is based on rooms per night peak or less (social events can be included later if deemed necessary by hotel and department leadership)
* Coordination and timely updating of all group and event notes in Delphi sales management system
* Work closely with client and event planners when required to insure future business potential
* Coordinate guest room blocks and special guest room requirements for all Conference Services and Catering and communicate all information to related departments in an efficient and results-oriented manner in group resume format
* Supervise service and overall coordination of all arrangements on BEOs and resumes in a timely manner. Timely distribution of precise catering requirements to all departments (BEOs and resumes are due for the following week on a date and time as determined by DOSM
* Ensure obligations are met by the hotel and exceed the clients expectations with satisfaction reflected in ratings and comments from the clients.
* Ensure satisfactory liaison between clients/guests and hotel departments
* Provide immediate follow up after events and relate client compliments and concerns to all related departments, with follow up and resolution completed when needed within 24 hours

Additional Requirements

* Achieve booking goals through soliciting assigned market segments; handling and booking leads on assigned Inquiry Days through creative networking, outside solicitation calls and activities, and ongoing intelligence gathering from assigned market segments
* Up-sell all department services to include food and beverage, amenities and dcor to increase food, beverage and miscellaneous revenue
* Charge meeting room rental for corporate and social bookings based on department guidelines and event room capabilities.
* Ensure proper posting of attrition when required.
* Work closely with audiovisual company to ensure client AV needs are met
* Network within the social and corporate community to establish relationships with clients, event planners, competitive-set catering managers and industry colleagues
* Follow all deposit policies and coordinate payment of all event bills based on department procedures, working closely with Credit Manager to ensure proper billing
* Attend Daily DBR meetings as well as managers meetings and sales meetings as scheduled by DOSM
* Work closely with other Catering Managers, Conference Services Managers and Sales Managers to increase overall product knowledge
* Provide creativity and support for the team and colleagues when needed
* Ongoing development of menu and dcor trends through magazine, websites, and individual study
* Maintain Knowledge of group arrival/departure patterns
* Comply with outside vendor requirements, and knowledge of power and electrical capabilities.
* Know the hotels standard props and decorations for functions
* Meeting and audio visual set-up specifications
* Additional equipment and/or services, if requested, vendor recommendations
* Understand Outlet hours and standards of operations in reference to group
* Other projects and duties as assigned.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Dolce Seaview, 401 South New York Road, Galloway, New Jersey 08205
Employment Status: Full-time