Job Description

Company Details

Rated Best Places to Work 2020 by Business Insurance

Continental Western Group is a regional property & casualty insurance company offering commercial products and services through independent agents in the Midwest. CWG provides unique value through the service provided by our experienced group of employees and independent agents. Since 1886 - Strong, Local and Trusted. As a Berkley company, we enjoy operational flexibility that allows us to deliver quality coverage solutions. W. R. Berkley Corporation, and all member insurance companies, are rated A+ (Superior) by A.M. Best Company, and carry Standard & Poors Financial Rating of A+ (Strong).

Responsibilities

Provides strategic direction, oversight, operational direction and overall management of the commercial casualty claims handling unit. Implements and monitors severity, complexity, and quality assurance standards and procedures. Proactively participates with the senior claims management team in developing and executing strategic plans to meet business objectives.

* Provides strategic direction and leadership for the casualty claims unit. Develops, plans and implements strategic and tactical claims operational improvements with the objective of delivering superior claims results to policyholders and the company.
* Develops and implements effective claims management policies, procedures and organizational structure for the claim unit. Collaborates with senior claims management to develop and implement tactical plans to optimize workflows and maximize results across the organization.
* Monitors and analyzes organizational performance. Develops and analyzes key performance metrics. Implements, monitors, and maintains quality assurance in claims via the audit process.
* Leverages management information to enhance team performance and identify trends. Drives for performance at all levels within the team, holding each member of the team accountable for meeting stated performance metrics and objectives. Implements, monitors, and maintains effective and efficient cost containment programs.
* Monitors high severity, complex and/or litigated claims and makes reserve and settlement decisions for cases exceeding staff authority levels.
* Drives change to assure continuous improvement. Collaborates with cross-functional leaders to identify and implement strategies to improve results and contribute to the business segment goals of optimized profitability, managed growth and enhanced competitive advantage.
* Attracts, coaches and develops talent within the claim unit. Provides frequent and specific constructive feedback to staff. Provides technical advice, direction and mentoring to Claims staff. Facilitates the development and use of individual development plans to assure ongoing professional development occurs within the organization.
* Ensures the teams claims handling practices are in compliance with all state statutes and regulatory/legal requirements.
* Develops, implements, and delivers strategic training for Claims staff.
* Leads or participates in claims projects at the company level and with other W. R. Berkley Corporation companies.
* Promotes importance of outstanding customer service to internal and external customers.

Qualifications

* Bachelor's degree from accredited college or university with emphasis in Business, Insurance or related degree
* Ten Plus years of progressively responsible experience in casualty claims.
* Previous leadership experience required, with an ability and passion for talent development.