Job Description

Description

* Manage the application support for the Pharmacy Customer Digital Solutions information technology (IT) portfolio
* Provide oversight of the application support processes to ensure timely defect resolution and appropriate escalation of system issues
* Provide communication and escalation to IT and business area management on critical incidents and problems
* Monitor production environments to ensure systems are running efficiently and accurately
* Manage the development and delivery of software utilizing multiple development and database tools and technologies and ensuring compliance with architectural standards, established department methodologies and practices, and compliance with SOX and HIPAA system requirements
* Plan development projects for team including resource allocation and milestones to meet business area needs and IT requirements
* Foster and maintain good working relationships with business area representatives to remain in sync on direction and future development requests
* Manage relationships with software vendors
* Work with software vendors to prioritize and resolve software defects, and work with other teams to implement software fixes into production
* Perform human resource management duties, including hiring, training, performance monitoring and improvement, career counseling, pay reviews, promotions, terminations and work prioritization for assigned associates
* Facilitate the creation of a team environment
* Participate in establishing departmental processes, KPIs, and measurement reporting

Required Qualifications
* Bachelors degree in Computer Science, Business Management, Engineering, or other analytical disciplines or equivalent work experience
* Minimum of eight years of IT experience, including support, development, implementation, and maintenance of large-scale integrated solutions
* Minimum of five years leadership experience in which one or more of the following occurred:
* Demonstrated leadership in IT project management; experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectives
* Successfully developed and implemented or supported applications in new computing architecture environments, using new and emerging technologies
* Demonstrated ability to manage multidiscipline, high performance work teams
* Developed efficient and effective solutions to diverse and complex business problems
* Strong analytical, problem-solving, and conceptual skills
* Ability to make sound decisions and solve complex business and technical issues
* Strong teamwork and interpersonal skills (the ability to work well with others and be a team member)
* Ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment
* Experience with human resource management, including knowledge of team dynamics, team building concepts, and human resource policies
* Basic knowledge of financial management and budgeting
* High degree of confidentiality, maturity, self-motivation, commitment, and integrity
* Enthusiasm, initiative, and pride in work and commitment to Publix and our Mission

Preferred Qualifications
* Ten years of IT experience, including development, maintenance, or support of large-scale integrated solutions
* Experience with developing and supporting high volume, mission-critical applications using Microsoft SQL Server or Oracle databases
* Experience with developing and supporting solutions that meet the digital needs of customers via web and mobile platforms