Job Description

Do you want to play a critical and contribute for building the next generation of commerce support tools for our most strategic products at Microsoft - Azure, O365, Xbox, etc.? We are on a journey to completely revolutionize how Microsoft engages in commercial transactions with our customers by moving to a brand-new platform called Modern. We need to empower our thousands of support agents around the globe with world class support tools to allow them to quickly troubleshoot and resolve customer issues. The objective is to provide a world class experience for our customers on both our current and new Modern platform that surpasses anything that are competitors can provide.

Commercial Services Tools (CST) team is part of the larger C+E division develops some of Microsoft's largest scale and business critical cloud services. The platform integrates with all of Microsoft's key services - Windows App Store, Windows Phone, XBOX, Bing Ads, Office 365, Azure to name just a few. Whether issuing a credit, transferring accounts, cancellation of invoices, credit/rebill of purchases for Xbox LIVE, Windows or Windows Phone device, Azure services, CSS are using the CST and CMAT platform.

We are the CST Services team and are responsible for the services which power Microsoft's customer management tools. We specialize in a massive transactional infrastructure that handles the core commerce functionality of Azure, Xbox Live, Windows and Phone services. Customer agent uses these tools to handle customer escalations of Windows App Store, Windows Phone, XBOX, Bing Ads, Office 365 and Azure.

We are looking for engineers with strong problem solving, design, coding and debugging skills, drive for execution and results, while delivering quality software for large scale projects. We value passion, creativity, desire to learn new complex technical areas, agility, and accountability. Join a world-class team that is set up to innovate, create and lead from the ground up. Create innovating systems, ship often, constantly interact with CSS team to create world class support platform and tools.

* Design, build and manage features for highly scalable services.
* Create feature specifications in co-ordination with your feature team.
* Review and influence ongoing design, architecture, standards and methods for operating services and systems; assess design and code changes to drive improvements.
* Improve service engineering excellence.
* Improve transparency and monitorability of services.

Required Qualifications:

* Bachelor's degree or higher in Computer Science or Computer Engineering OR 10+ years cumulative software development experience.
* 10+ years cumulative software development experience
* 5+ years' experience with .Net, C, WebAPI, Azure, and/or No-SQL technologies
* Expertise in one of the core technical areas - networking, distributed systems, cloud technologies and tools
* Ability to work in an agile environment, learning and adapting quickly.

Preferred qualifications:

* Demonstrated critical thinking, problem-solving, design and coding skills.
* Excellent verbal and written communication skills
* Demonstrated cross-team collaboration and organizational skills.
* Prior experience of building a large-scale online service is a plus and will be given special consideration.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.