Job Description

Microsoft Digital is responsible for building, managing, and securing the products, processes, and services that our company runs on. Microsoft Digital helps all Microsoft employees get their jobs done, by strategically managing and maintaining horizontal platforms such as SAP, Adobe, our business applications such as Dynamics 365, productivity, and collaboration experiences like Teams and SharePoint. As a steward of the world's data, a critical tenant of Microsoft Digital is making sure our data and our customer's data is secure. Microsoft Digital is responsible for company-wide information security and compliance, with a strategic focus on information protection, assessment, awareness, governance, and enterprise business continuity. As the first customer of our own products and services, Microsoft Digital's charter is to influence and work with engineering teams across the company to build and grow the cloud products and services we deploy to enterprise customers at scale across the globe.

The Support Experience Group (SXG) enables digital transformation of Microsoft Support by increasing customer and support agent satisfaction and building features into core products like Dynamics 365. This role will help us scale out Microsoft Dynamics for usage by Microsoft support businesses. Dynamics 365 is a rapidly growing business at Microsoft and is considered one of the leaders in Software as a Service in the world of business applications. Dynamics 365 provides the best showcase for innovations across Microsoft such as Machine Learning, Augmented Reality, Predictive Analytics, and end-to-end Digital Transformation for businesses.

Our group innovates quickly and works closely with our partners and customers in a very agile, high energy environment. If the opportunity to collaborate with diverse engineering teams, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems using large-scale 24x7 business SaaS applications excite you, please come and talk to us! We have an opportunity for you to make a broad positive impact, whether you like building appealing user experiences, enjoy solving complex algorithmic problems or have a real passion for enabling elaborate business processes. Come and learn together with us, how to develop, deploy and maintain cloud-based business applications for Microsoft's businesses.

We are looking for a strong Senior Program Manager who will help define the product vision and features, collaborate across disciplines, and drive the execution plan, as well as the high-level cross organizational alignment. The right candidate will possess a strong Program Management background, will have demonstrated experience creating, evolving, and communicating feature area specifications, will proactively manage upstream dependencies, will overcome obstacles, and will have a well-rounded technical background.

Basic Qualifications:

* 3+ years of technical Program Management experience.
* BA/BS in Engineering, Computer Science or related technical experience.

Preffered Qualifications:

* Excellent oral and written communication skills.
* Hard-working, self-critical, and a great collaborator.
* Thrive in a fast-paced work environment and you want to make the biggest impact possible for the company.
* Outstanding, multi-year performance history as a Program Manager
* Proven ability to align a team behind a customer-focused vision and deliver against plan.
* Ability to communicate effectively with both technical and non-technical individuals.
* Knowledge of Dynamics 365 or any business application such as Salesforce, SAP or Oracle.
* Knowledge of business processes in Customer Service and Support for Microsoft or other large businesses

MBO

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.