Job Description

Job Summary:

Position Title: Cocktail Server

Department: Music Hall

Reports to: Music Hall Manager

FLSA Status: Non-Exempt

Job Summary:

* Serve food and beverages to guests in a nightclub environment with a cheerful attitude.

Essential Functions:

* Anticipate and respond to guests needs
* Suggestively sell beverages and menu items; take orders
* Answer guest questions, make recommendations, up-sell liquors
* Communicate drink orders to bar through Point of Sales system
* Deliver drinks, maneuvering trays through large crowds
* Maintain line of sight/atmosphere control by circulating through your work area throughout shift
* Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.
* Keep tables clean/wiped
* Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
* Maintain House of Blues safety and sanitation standards
* Follow housekeeping standards per HOB policy
* Keep current on all standard operating procedures
* Request identification from any guest who appears to be under 30 years of age
* Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
* Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
* Receive payment and process cash, credit card or Travelers check transactions according to HOB policy
* Ensure that comp and void checks are processed according to HOB policy
* Assist other servers and staff as needed
* Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

Job Qualifications:

Required:

* Ability to work late hours
* Flexible schedule
* Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
* Experience interacting with people in a positive environment
* Tolerance of all cultures, music and art forms
* Responsible Alcohol Awareness Training Certification
* Ability to deal with intoxicated guests in a positive and safety minded manner

Preferred:

* Cash handling experience
* Experience recognizing valid IDs
* Experience in a live music environment

Physical Demands/Working Environment:

* Working environment is fast-paced, often loud and stressful
* Position requires extended periods of prolonged standing and working on your feet
* Must be able to lift or move up to 25 lbs using proper lifting techniques

This job description is a summary of duties that you as a Team Member are expected to perform in your assignment. It is by no means an all-inclusive list, but is merely a broad guide to expected duties. As a Team Member you should understand that a job description is neither complete nor permanent; it can be modified at any time. Also, at the request of management, any Team Member may be asked and expected to perform additional duties, responsibilities, or project with or without notice.

I have read and understand the requirements of this job description and am able to perform the essential functions of the job with or without reasonable accommodations.

Applicants for employment must be able to provide proof of ability to work in the United States upon hire.

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation strongly supports equal employment opportunity for all applicants regardless of race, sex, religion, creed, national origin, age, disability, sexual orientation or any other legally protected classification.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.