Retention Executive, Group Digital Sales
Posted on: 9 Apr 2021
Louisville, KY
Job Description
Description
The Retention Executive is responsible for growing membership within existing accounts through adding lines of coverage and for directly managing renewals and service issues for assigned groups. The Retention Executive's work assignments are varied but center around sales acumen in renewal management and bringing exceptional client support.
Responsibilities
The Retention Executive, Group Digital Sales oversees customer account management, including advising plan selections and adjustments. This position develops and oversees customer retention campaigns; understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas; makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
Required Qualifications
* 1+ years of experience in sales
* 1+ years of customer service experience
* Valid state health and life insurance license or the ability to attain the license in first 30 days of employment.
* Proficient in Microsoft Office: Word, Excel and Outlook
* Effective communication skills
* Proven time management, organization, and multitasking skills
* Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
* Account management experience
* Bachelor's Degree
Additional Information
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Scheduled Weekly Hours
40
Humana
Louisville, KY
Humana Inc., together with its subsidiaries, operates as a health and well-being company in the United States. The company offers medical and supplemental benefit plans to individuals. It also has contract with Centers for Medicare and Medicaid Services to administer the Limited Income Newly Eligible Transition prescription drug plan program; and contracts with various states to provide Medicaid, dual eligible, and long-term support services benefits.
In addition, the company provides commercial fully-insured medical and specialty health insurance benefits comprising dental, vision, and other supplemental health and voluntary insurance benefits; financial protection products; and administrative services only products to individuals and employer groups, as well as military services, such as TRICARE South Region contract.
Further, it offers pharmacy solutions, provider services, predictive modeling and informatics services, and clinical care services, such as home health and other services to its health plan members, as well as to third parties. As of December 31, 2018, the company had approximately 17 million members in medical benefit plans, as well as approximately 6 million members in specialty products. Humana Inc. was founded in 1961 and is headquartered in Louisville, Kentucky.
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IndustryHealthcare
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No. of Employees41,600
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Website
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Jobs Posted1359
