Job Description

What does a great Onboarding Specialist do?

This role will be the dedicated contact for RSA Clover restaurant merchants who choose the premium onboarding experience. From menu consultation to installation and training support, the onboarding specialist will provide the ultimate white glove service to ensure a smooth transition from boarding through the first 90 days of processing. By increasing overall customer satisfaction, the position will support Fiserv revenue growth through increased retention and increased product/service penetration. Responsible for client solution penetration and education, account monitoring and issue resolution ownership.

In this role, you can look forward to:

* Being a Clover menu consultation and adjustment based on client needs
* Owning the retention of each restaurant client within the program and assures client satisfaction by maintaining overall relationship
* Facilitating the client training process as it relates to product functionality, and restaurant vertical requirements
* Maintaining accurate and up to date documentation of the client engagement and product matrix by utilizing appropriate systems and tools to track client interactions.
* Developing cross-functional alignment and consensus around issue resolution and establishes strong working relationship with functional partners to ensure quality delivery and support.
* Ensuring optimum processing integrity through regular comprehensive systemic audits on client portfolios.
* Implementing remedial actions when necessary to control and eliminate client liability.
* Facilitating the client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements.
* Working on complex tasks, issues and environments.
* Other duties as required and directed by management.

Basic Qualifications for Consideration:

* High School graduate/GED
* Clover technical expertise
* 5+ years of experience in relationship/account management experience.

Preferred Qualifications for Consideration:

* Bachelors' Degree
* Clover menu build experience
* Analytical skills - understand industry metrics and trends.
* Knowledge of payment processing; Fiservs products, platforms, systems, and operational areas preferred.

Who We Are:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people arent thinking about financial services But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the eighth consecutive year, we are committed to excellence and purposeful innovation.

The Merchant Joint Ventures and Acquirer Processing business brings to bear the transformative combination of Fiserv and First Data to deliver extraordinary value to merchant customers. One of the foundational strengths of our company is the size and scope of our acquiring processing capabilities. These products and services are widely used by many channels that serve merchants -- both directly and indirectly. With the proliferation of payment providers in the marketplace, we are at the forefront of growth and innovation. Fiserv has established our Acquirer Processing Capability (APC) as a product line and business. The focus of the APC will be to analyze all areas of our acquirer processing products and services to clearly define costs, volumes, and trends across our direct merchant acquiring channels, merchant Joint Ventures, and acquiring partners. In establishing this product line, our goal is to define strategies for growth, innovation, cost-effectiveness, and greater profitability.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.