Job Description

Job Descriptions

Job Summary

Responsible for providing leadership and direction within department and works on a cross-functional team that will manage the strategic process transformation effort across all business lines for the Company. Acts as a part of a core team that includes field representation and partners in various organizations that will support the direction for best-in-class' operating models and practices. The team will be responsible for defining a cohesive plan that captures the aspects of technology, people and process and will support the delivery with a focus on planning, change management and communications.

Job Description

Job Description

Core Responsibilities

* Accountable for defining future state 'Best-in-Class' solutions and ensuring the successful deployment for all of the operational components for the strategic systems. Focus areas include Sales, Marketing and ordering service.
* Reduces variation from processes so that simplification is obtained and operational efficiencies are gained.
* Creates clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
* Uses a methodical yet collaborative approach to each project by: 1) Measuring the process and questioning the capability and quality, 2) Defining the problem statement, 3) Performing a gap analysis between the customers' expectation and current process performance, 4) Standardizing solutions around best practices and 5) Repeating the steps for continuous improvement.
* Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
* Interacts closely with a matrixed cross-functional team (both field and corporate) in order to secure alignment and solution excellence.
* Fosters an environment of empowerment, openness, inclusion and objectivity all while striving to deliver solutions that benefit the entire organization.
* Works with our HR counterparts and identifies plans for change management, communication and training needs.
* Responsible for all commitments within assigned organization and dependencies across the department.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.

Additional Responsibilities:

* Manage on-time delivery of all regulatory and subscription reports to various state and federal agencies.
* Develop quality control methods to evaluate large sums of data (e.g, utilizing Alteryx, SQL Server)
* Conduct extensive review of data sets with various business units to ensure data is properly vetted by business owners, prior to submission
* Partner with other risk / compliance / legal regulatory groups to utilize data as basis for evaluating and responding to new / emerging data requests of comcast
* oversee intake process for all new requests to ensure proper grooming / scoping for level of effort impact
* Manage internal auditing of all reports between submission to identify potential upstream issues with data source
* Manage upstream data source issue log and track through completion with the business
* document methods and procedures for all reports, coordinate routine reviews, and ensure sign off from all stakeholders.
* Deploy compliance controls related to the data with comcast business units, subscribers as needed.

Qualifications

* Bachelors degree; Masters degree preferred
* Minimum of 10+ years relevant work experience
* 7+ years in management/technical consulting, financial/accounting controls, legal/compliance oversight, or similar roles
* 3+ years of working experience with data analysis and dashboarding tools; (e.g., Tableau, Looker, Power BI, Oracle Analytics, ThoughtSpot, Alteryx)
* 3+ years of working experience with reporting tools; (e.g., financial reporting, subscriber management)
* Demonstrated ability to create and execute complex program plans, delivering on time and to quality requirements, while driving multiple workstreams at the same time
* Strong problem solving and critical thinking skills and comfort with ambiguity
* Exceptional written, oral, interpersonal skills and the ability to effectively interface with senior management
* Strong Microsoft Office skills, including presentations

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.