Job Description

What Data Center Operations contributes to Cardinal Health

Data Center Operations is responsible for monitoring, troubleshooting, and escalating critical events on systems and applications across the enterprise. Along with maintaining and monitoring power, cooling, floor space and fire suppression on the data center infrastructure.

* Demonstrates knowledge of computer operations functions consistent with large data center environments.
* Provides support on installation, usage and infrastructure issues.
* Develops, maintains, and monitors the execution of batch jobs across multiple business units.
* Develops and supports emergency response policy and procedures.
* Supports the backups of all systems and servers in the data center.
* Develops recommendations and performs evaluations for equipment and infrastructure requirements.
* Analyzes system operating efficiencies and recommends measures to improve performance
* Service Restoration team (SRT) Leadership duties for all Priority 1 and Priority 2 incidents to include:
* Assess the severity of the incidents
* Create initial and ongoing communications
* Identify resources needed to resolve the incident
* Update the SRT dashboard with appropriate content throughout the SRT
* Execute leadership escalation process
* Provide leadership and guidance through the 4 phases of incident resolution:
* Assessment
* Containment
* Resolution
* Closure
* Gathers the information for the RCA process
* Helps to conduct effective RCAs
* Additional duties when not on an SRT include developing/ maintaining Support documentation, Automation, Training, Creating dashboards and other support tools to improve major incident management.
* Incident analysis to identify trends for problem management or SWAT
* Technologies include Windows, Linux/Unix, network and Storage, and multiple Cloud-based services.
* Demonstrates in-depth knowledge of the business and the impact of outages, impairments, missed SLAs, and how it impacts our customers
* Inventive and drives process improvements within the department
* Vendor management and driving escalations
* Frequently interacts with subordinates, customers and peer groups at various management levels
* Leadership skills Ability to guide a cross functional team in rapid resolution of a service outage.
* Major Incident Management Skills Demonstrated ability to assess, contain, and resolve service disruptions. Ability to follow a structured approach to solving major incidents.
* Communication Skills Ability to interact at all layers of the organization and communicate the impact and resolution steps effectively.
* Managerial Courage Ability to make decisions in a timely manner and go toe to toe with senior leadership or business partners when needed.
* Business Acumen Broad understanding of the business functions, business applications, and site-specific requirements.
* Excellent verbal and written communication skills and the ability to interact professionally with a diverse group: vice presidents, directors, managers, vendors, and subject matter experts.
* Broad knowledge base with a working knowledge of technology and the ability to troubleshoot technology they may have never seen before.



Qualifications

* Bachelors Degree in related field or equivalent work experience
* 8+ years experience in related field preferred
* Experience leading cross functional teams
* Technical certifications preferred
* Technical acumen and understanding of multiple operating systems and technical platforms in Windows, Linux, network, and Storage, Cloud, and many application.
* What is expected of you and others at this level
* Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
* Participates in the development of policies and procedures to achieve specific goals
* Recommends new practices, processes, metrics, or models
* Works on or may lead complex projects of large scope
* Projects may have significant and long-term impact
* Provides solutions which may set precedent
* Independently determines method for completion of new projects
* Receives guidance on overall project objectives
* Acts as a mentor to less experienced colleagues
* Must be flexible to work in shift schedule