Job Description

Description

SHIFT: Day Job

SCHEDULE: Full-time

Account Management Executive Consultant

Your Talent. Our Vision. At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, its a powerful combination. Its the foundation upon which were creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

For more than 30 years, Beacon Health Options has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 37 million people across all 50 states. At Beacon, our mission is to help people live their lives to the fullest potential. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

The Beacon Health Options team is looking to hire an Account Management Executive Consultant who will be responsible for managing a vendor, along with respective contract and services, for one of its largest Clients. Our ideal candidate has a wealth of project management, account management, and contract management experience, and is passionate about being in a client-facing role designed to improve access to and receipt of behavioral health crisis services. Additional experience with a healthcare call center operation would also be an ideal attribute.

[This position would be based in Atlanta GA and include a mix of remote and office work]

Responsible for account/vendor contract management activities for a large Clients vendor.

Primary duties may include, but are not limited to:

Responsible for overseeing all aspects of contract management of the statewide crisis and access line program. Manage all deliverables within the contract. Works in real-time with the call center vendor on KPIs, understanding metrics, staffing compliance, and quality. Serve as the point of contact for PGs (Staffing, Call Metrics and Downtime calculations). Meets regularly with the vendor. Handles any special projects. Manages authorization process and file transfer processes between Beacon and the vendor with an eye toward continuous quality improvement. Monitor compliance with UM. Oversees community engagement and ensures appropriate reporting and approval. Handles incidents and any internal investigations and assists with complaint investigation and resolution.

Qualifications

-BA/BS, MBA preferred; 7 years of experience working in account management, account strategy, or account support operations role; or any combination of education and experience, which would provide an equivalent background.

Highly preferred experience:

-Experience with contract/subcontractor management

-Experience with a (healthcare) call center operation with metrics and KPI review/accountability

-Project/program management experience

-Project experience with large-scale data exchange between systems and managing recurring electronic platform updates

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.