Job Description

AIG Warranty is excited to be seeking candidates to fill newly created full-time 40-hour per week remote positions with our Warranty Business Line. This is a fast-paced modern call center environment, with NO cold calling or collections; while being fun, friendly, and innovative. The work is important to AIG and to our very important customers, and serving our customers to the best of our ability is this positions number one task.

As a leader in the Warranty field, AIG is a company that is diverse in services to customers, opportunities for candidates, learning advancements for employees, and employees who help promote a culture of inclusion. AIGs greatest assets are all the employees from diverse backgrounds. While increasing innovation, employees have opportunities to show us how to better understand each other and our clients. Can you see yourself in such an environment?

AIG is seeking individuals for the Dispatcher position who are motivated self-starters to manage open claims events and to assist the customers with practical solutions. The employee will take the time to listen to the customers needs, then find and engage the solution all with a focus on client satisfaction.

Even though you might not have experience with Warranty positions, you might still be qualified. AIG will train the right candidate to prepare them for success! To be successful in this position, you will need to be able to provide excellent customer service, keep multiple projects moving quickly, and the ability to keep organized records.

The Dispatchers Essential Duties and Responsibilities:

* Using current software, to engage service providers to assist the customer
* Taking inbound calls and making outbound calls related to all dispatched claims, open claims issues and service provider related issues. Makes sure the customer is updated on the status of all pending issues. Once the solution has been completed, makes sure the customer has all the needed info
* Using proper telephone etiquette, provides quality customer service
* Dispatches service providers within accepted rate limits; responsible for controlling cost via lowest cost/highest quality service solution for each claim
* First point of contact for incoming customer service inquiries
* Handling new claim requests within service level agreement timeframes
* Solicitation of new or existing service centers based on contact coverage needs
* Sending necessary forms to all parties involved in the claim and performing all necessary follow-up
* Report and/or correct issues with all parties involved in the claim

Dont let the technical words trip you up! Make sure you:

1 Have a high school diploma or GED

2 Are reliable, punctual, and discreet in handling confidential information

3 Have good written and verbal communication skills

4 Are comfortable answering phones and interacting with customers

5 Are detail oriented and can multi-task

6 Let us know if you have experience working in a call center. This is a plus!

AIG offers a great benefit package to all employees and the medical, dental, and vision plans are effective your first day on the job! The benefit package also includes contributions from AIG into your 401(k) plan, competitive medical, dental, and vision insurance plans, a great Paid Time Off package, opportunities for Paid Time to Volunteer, opportunity to earn an annual performance bonus, and so much more! You will be amazed!

If this position sounds right for you, please apply today!

Additional information/requirements:

This role might be days or evenings, and might require working at least one weekend day (Saturday or Sunday) every week. You will need a working cell phone for sign on credentials. AIG will provide the necessary computer equipment for your work. 15 mbps Download and 7 mbps Upload of internet speed/bandwidth is required to support applications and good voice quality. Go to https://www.speakeasy.net/speedtest/ and find out what your speed is (just click start test).

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Service Net Warranty, LLC