Job Description

Description

The Mortgage Ops Specialist in VA Document Imaging performs advanced clerical operations task of high volume, time-sensitive of mortgage documents of prep, scan, index and quality control routine and repetitive tasks requiring intermediate research and problem solving skills in a fast paced environment. Ensures department service levels are met and adheres to regulations, ensures compliance to departmental policies, risk avoidance standards. Requires multi-tasking and ability to provide backup support in all aspects to staff. May interface with other departments on projects or initiatives. Provides training for new and existing staff members. Assume additional responsibilities as requested by management.

Qualifications

* Mortgage document knowledge is a plus
* Strong problem solving skills and analytical skills
* Basic math skills
* Solid compliance/regulatory environment knowledge/skills
* Ability to multi-task and sound organizational skills
* Solid ability to communicate effectively verbally and written
* Excellent customer service skills
* Strong product knowledge
* Basic mainframe experience
* Good knowledge of MS Word, Excel & Outlook
* Solid knowledge of department computer applications and systems
* Strong PC skills
* Some lifting may be required
* High School or Equivalent required, Associate Degree preferred
* 2 3 years Operations experience; experience working in an operations production environment preferably financial institution

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Monday - Friday 8AM - 5PM

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.