Job Description

Club 33 Member Experience Manager

Apply NowApply Later Job ID 780830BR Location Lake Buena Vista, Florida, United States Business Parks, Experiences and Products Date posted Mar. 31, 2021

Job Summary:

As a Club 33 Member Experience Manager you will be part of the Walt Disney World Premium Services team. This team is focused on delivering luxurious Disney experiences for our Premium Guests. As a Manager, you will oversee daily operations, Guest experience and employee development in the Club 33 lounge spaces. You will lead and support employees to ensure they have the knowledge and resources needed to perform their functions. Through ongoing coaching, you will help create a culture of personalized attention while promoting a solve for yes mentality to deliver upon the service excellence Club 33 is known for. If selected, you will report to the Manager-Club 33 Operations.

Responsibilities:

* Provide training and developmental opportunities to Club 33 employees
* Hold regular check-ins with employees and be available for employee questions and requests
* Oversee the daily operations in the assigned lounge location inclusive of pre-opening preparations, kitchen management and Member interactions
* Share regular updates with employees to ensure they have the most accurate information about Club programs, events and guideline modifications
* Be an in-lounge point person for Member feedback, escalations and exception decisions
* Partner with Club Member Services and the acquisitions/event/communications/merchandise teams to ensure efforts are aligned and requests are met
* Work with peers to ensure exceptional levels of service are being provided across all lounge locations
* Be the primary contact with Park and F&B partners for Member events and requests that may need their cooperation

Basic Qualifications:

* Minimum of 2 years of leadership experience with direct reports
* Minimum of 2 years of relevant work experience in the hospitality business
* Receptiveness to lead a team independently in an operation with multiple line of business components including Food & Beverage, Merchandise and Guest Service
* Passion for the Disney brand, hospitality and affinity for the opportunity to be service to others
* Creativity to find solutions in new ways and anticipate opportunities
* Capability to work with public figures and famous Guests in a confidential way
* Aptness to work with partners from different levels and teams to coordinate efforts
* Ease incorporating and promoting change
* Available to work any day of the week including, nights, weekends and holidays

Preferred Qualifications:

* 1 year of experience working in a Food & Beverage operation
* 1 year of experience working in a luxury resort environment

Required Education

* High school diploma or equivalent

Preferred Education

* Bachelor's degree in Hospitality, Hotel Management or equivalent field experience

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disneys iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disneys global consumer products operations include the worlds leading licensing business across toys, apparel, home goods, digital games and apps; the worlds largest childrens publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disneys stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business segment we call Parks, Experiences and Products.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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