Location:
Las Vegas, Nevada
Become one of the stars behind The SHOW and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
The purpose of the Assistant General Manager is to assist the General Manager in providing direction and leadership for the Assistant Manager and the Restaurant Service team consistent with the MGM brand. They share responsibility for: leading the team to achieve the operational and financial goals of the venue; monitoring the performance, scheduling and training of the staff; executing initiatives as implemented by property F&B leadership; maintaining the facilities in accordance with MGM Resorts service standards; and ensuring high customer satisfaction and an exceptional guest experience. All duties are performed in accordance to company policies and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Lead and manage daily restaurant operations, fiscal budgets, labor productivity, scheduling, inventory control, guest service standards, and execution of marketing strategies to produce short-term profitability. Execute on the restaurants business plan and assist General Manager with developing and executing tactics to achieve goals and targets.
* Responsible for execution of policies, operating procedures, training programs, directives, menus, rules and regulations for the restaurant staff. Owns restaurants execution of F&B and/or company-wide initiatives and programs. Maintain the highest standards of health, sanitation and cleanliness with in all areas of Beverage. Responsible for completion of all company compliance training by the restaurant staff.
* Assist General Manager with managing Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning process that encompass the companys diversity commitment; adherence to the companys status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements
* Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes any appropriate action. Manages Restaurants guest feedback channels through approved company practices. Work alongside the culinary team to ensure a seamless service experience between kitchen and dining room.
* Maintains excellent knowledge of venues food & beverage products, menu items and equipment used to perform duties.
* Perform other job-related duties as requested.
REQUIRED:
* Two (2) or more years of prior relevant experience.
* Bachelor's degree in a related field, or equivalent experience.
PREFERRED:
* Previous experience managing employees under a collective bargaining agreement.
* Previous experience working in a high-volume restaurant OR Previous experience in a luxury or fine-dining restaurant.
* Bilingual, English as the primary or secondary language.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
* Alcohol Awareness Card.
* Food Handler Card.
* Metro Non-Gaming Card.
Las Vegas, NV
MGM Resorts International, through its subsidiaries, owns and operates integrated casino, hotel, and entertainment resorts in the United States and Macau. The company operates through three segments: Las Vegas Strip Resorts, Regional Operations, and MGM China. Its casino resorts offer gaming, hotel, convention, dining, entertainment, retail, and other resort amenities. The company’s casino operations include slots, table games, and race and sports book wagering. As of February 27, 2019, its portfolio consisted of 29 hotel and destination gaming offerings.
The company also owns and operates Shadow Creek golf course, Primm Valley Golf Club, and Fallen Oak golf course. Its customers include premium gaming customers; leisure and wholesale travel customers; business travelers; and group customers, including conventions, trade associations, and small meetings.
The company was formerly known as MGM MIRAGE and changed its name to MGM Resorts International in June 2010. MGM Resorts International was founded in 1986 and is based in Las Vegas, Nevada.