Account Services Associate I
Posted on: 6 Apr 2021
Bolingbrook, IL
Job Description
Are you curious, motivated, and forward-thinking? At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing:
Provide administrative processes support for routine u201Cback officeu201D tasks such as client support processing, researching customer deposit and loan-related questions or problems, and performing miscellaneous customer and account maintenance as defined by client specific procedures.
* Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
* Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor.
* Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
* Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work groupu2019s escalation guidelines.
* Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
* Assists in tracking, compiling and completing reports as assigned.
* Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.
* May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions.
* Maintains up-to-date procedure manuals and writes drafts for changes to procedures.
* May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.
Schedule:
Monday-Friday u00A0from 8:00 am to 4:30 pm (Overtime as needed
What you bring:
* Knowledge of banking principles, operations, and processes
* Strong PC skills with basic knowledge of Microsoft Office applications
* Detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external clients
* Excellent data entry skill
* Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
* Excellent verbal and written communication skills
* Effective analytical, problem-solving, team and time management skills
* Ability to work independently on problem tickets within the client problem ticket solution
* Ability to maintain confidentiality and carry out assignments that are sensitive in nature
* Ability to work both independently and in a team environment
Education Requirements:
High School Diploma or GED
What we offer you:
* Attractive benefits including private medical cover, dental cover, 401K, Stock Purchasing Program
* Training across core financial, sales and FIS solutions
* A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
* A fantastic range of benefits designed to help support your lifestyle and well-being
* Varied and challenging work to help you grow your technical skill set
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS
Jacksonville, FL
FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world.
For over 50 years, FIS has continued to drive growth for clients around the world by creating tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests.
Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people across 50+ countries, dedicated to helping our clients be ahead of what’s next. FIS offers more than 450 solutions and processes over $75b of transactions around the planet. FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.
For a better understanding of how FIS evolved into a world-renowned financial services technology leader, one needs to look back at the company's history.
The company was founded in 1968 as Systematics™, which was later acquired by ALLTEL Information Services, and then bought by title insurance giant Fidelity National Financial® in 2003, who renamed it Fidelity Information Services (FIS). Over the course of the next few years, FIS acquired several other financial technology firms, including Certegy® in 2006, eFunds® in 2007 and Metavante® in 2009.
These acquisitions broadened its reach across the globe, earned FIS a place on the Fortune 500 listing, and positioned the company as the largest technology provider to the global financial industry.
In 2015, FIS acquired SunGard, whose complementary offerings brought FIS into new markets for financial technology services, including asset managers, traders, custodians, treasurers, third-party administrators and clearing agents.
In Q3 2019, FIS acquired Worldpay, a global leader in e-commerce and payments, greatly expanding FIS’ capabilities by enhancing its acquiring and payment offerings and significantly increasing Worldpay’s distribution footprint.
This combination of organic and external growth has positioned FIS among the world's leading technology providers to the capital markets, retail banking and merchant industries. We connect the value chain and use our scale to develop solutions that enable our clients to grow confidently. We help our clients seamlessly adapt to innovations. We share insights and data with one another. We shape better experiences for clients and their customers alike. And we do all of this because at FIS we’re out to lift economies and communities across the world by relentlessly advancing the interests of commerce and the financial world.
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IndustryInformation Technology
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No. of Employees55,000+
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Website
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Jobs Posted1337
