Job Description

Global Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving peoples issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you. Our Operational Readiness team is a global team, which supports Trust & Safety Operations across all regions by managing programs that strengthen the operations ecosystem. The team enables Facebook's growth while continuing to support our community at an unprecedented scale and pace. We are looking for a Program Manager to be a partner for our cross-functional teams in shipping changes seamlessly and efficiently in a timely manner, and to create processes that allow the business to scale without slowing it down. This position will work with internal and external stakeholders across teams, advising the best operational strategy for smooth rollout of changes impacting the wider Trust & Safety organization. We are seeking a resilient self-starter who is eager to innovate, improve the operation and is a proven team player. We value people who can strategically drive the team using macro-level insights, while still caring for micro-level cases affecting our operation and customers around the globe. We're targeting an intellectually curious and detailed oriented individual who is comfortable operating in ambiguity an independent mind with strong analytical and creative problem-solving skills. You will work directly with Scaled Operations teams, and our cross-functional partners (engineering, marketing, growth, etc.), as well as all of the teams within Trust & Safety, to execute global projects from inception to launch.

Operational Readiness Program Manager Responsibilities

* Manage Facebook's cross-functional operational efforts, working with engineering, policy, training and other operational teams to ensure smooth rollout of changes

* Facilitate discussion and coordination among operational stakeholders across the company in order to manage all existing resources in the most effective way

* Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus, and ensure that those decisions are properly implemented

* Partner with the different teams in Scaled Operations to provide operational insights and support, and ensure the most optimal use of Facebooks resources during and after projects

* Facilitate relationships between teams, move initiatives forward, find resources, raise concerns to appropriate owners early, hold teams accountable for open items that prevent progress

* Accountable for project progress, flag when projects or deadlines are in jeopardy while maintaining respectful relationships in difficult or stressful situations

* Comfortable working in a highly tactical environment, able to quickly adapt to manual and complex processes successfully, in a collaborative environment

* Able to manage a dynamic and growing requirements with limited guidance, and prioritize competing needs with good reasoning and creative solutions

* Organized mind, able to work on several pressing initiatives at the same time and maintain progress, anticipating and highlighting potential roadblocks that slow progress

* Create tracking mechanisms and tools for operational improvement and initiate solutions where needed, in order to scale effectively as the organization grows

Minimum Qualifications

* 3+ years of experience in Project management, Process optimization, Supply Chain Logistics or operations management

* 2+ years of experience initiating and driving projects to completion independently, with minimal guidance

* 2+ years of experience working in analytical activities within Excel, or data managing software systems to drive business decisions and strategy

* Experience in problem-solving, negotiation and organizational tasks

* Experience operating under high pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment

* Experience in building or managing partnerships and programs across functional boundaries and globally

* Experience in a highly operational environment, experience identifying, refining, and optimizing processes and initiatives, establishing best practices to help scale the organization

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.