Job Description

Division or Field Office:

Knoxville Claims Office

Department of Position: Claims Department

Work from:

Home in Tennessee

At Erie Insurance, youre not just part of a Fortune 500 company; youre also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Exercises independent discretion or judgment in handling all types of property claims. Also assists or acts on behalf of the claims supervisor when required.

* This is a remote/work from home position and a company car will be provided.
* The successful candidate will work from home in Tipton, Dyer, Lauderdale county or surrounding areas.
* Candidates may be considered for Property Adjuster I or Property Adjuster II based on qualifications.

Duties and Responsibilities

* Conducts investigations, interviews, and inspects damage, driving to site of damage within assigned territory or other if required. Prepares estimates, makes recommendation, and handles coverage questions, and litigation.
* Sets and maintains reserves, reviews reports and related materials, directs experts, determines coverage and claim value, issues or declines payment, and negotiates claims with plaintiff attorneys when necessary.
* Documents claim files and submits report for closure.
* Recognizes subrogation situations and initiates appropriate action.
* Services assigned territory and brings assigned claims to conclusion.
* Interacts with Agents and district sales managers on matters of mutual concern.
* Assists claims supervisor or acts on his/her behalf, including representing the company at legal proceedings, as required.
* Completes industry-related training programs and continues to attend training programs to remain informed on policy changes, interpretation or new legislation.
* Assists in training of new claims adjusters.
* Participates on Catastrophe Team when required.
* The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
* This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Ability To Learn And Follow Procedures

Ability To Maintain Composure

Ability to Manage Complexity

Decision Making

Developing And Maintaining Relationships

Influencing Skills

Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Planning And Organizing

Problem Analysis

Service Orientation

Stress Tolerance

Switching Tasks

Time Management

Qualifications

High school diploma or GED required. Bachelor's degree preferred. Five years property claims adjusting experience required. Demonstrated proficiency with estimating software required. Successful completion of Associate in Claims (AIC) program preferred. Incumbent must live in territory assigned unless a change is approved by the company. Position requires the incumbent to serve on Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Willingness to obtain and maintain any required licenses. Valid driver's license and good driving record required.

Physical Requirements

Lifting 0-20 lbs; Often (20-50%)

Lifting 20-50 lbs; Often (20-50%)

Lifting Over 50 lbs; Often (20-50%)

Driving; Frequent (50-80%)

Pushing/Pulling; Occasional (<20%)

Manual Keying/Data Entry; Often (20-50%)

Climbing; Moderate (30-40%)