Job Description

Job Description

DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Responsibilities:

* Effectively uses written and verbal communication skills to relay details of issues or tasks
* Receives and accepts pass downs to ensure all notifications alerts or hourly updates are communicated to oncoming shift personnel, and get clarification when needed
* Validates customer complaints and follows through to provide a response to the customer
* Documents technical discrepancies or outages and reports problems to appropriate personnel
* Communicates with outside providers as needed to coordinate onsite repair activities as needed
* Identifies, reviews and reports service issues and outages, performing minor troubleshooting and escalating to Tire II as needed
* Uses resource databases effectively to expedite troubleshooting and escalations
* Responds to visual and audible alerts via man-machine computer user interface screens
* Perform content sweeps as directed on each shift
* Provide Tier I & II telephone contact for IPTV systems
* Monitor services that include adult content without objections
* Monitor the health of the network, storage and servers using a variety of tools including Zenoss, Zabbix and in house developed dashboards
* Installation of operating systems and software applications

Basic Requirements:

* Ability to type 20 WPM
* 12+ months experience with Microsoft Office Suite and Google G-suite to access emails, enter data, access databases, and create documents
* HS Diploma/GED/Technical Degree and 2 or more years of experience in systems, software or network; or an equivalent combination of education and experience
* Two or more years' experience in UNIX/Linux server administration including scripting in one or more languages
* Must be available to work a rotating schedule as dictated by the needs of the business as the facility operates 24/7/365

Qualifications:

* Ability to use communication to build a positive environment by demonstrating respect, clarifying expectations and keeping commitments.
* 12+ months experience with Microsoft Office Suite and Google G-suite to access emails, enter data, access databases, and create documents
* Communication skills and strong customer service orientation.
* Able to clearly communicate network issues and the status of efforts to resolve problems
* Ability to communicate complex technologies effectively with non-technical personnel, management and customers
* Ability to read, analyze and interpret data and make well-informed decisions before issues become customer impacting to interpret documents such as operating manuals, instructions, procedures
* Ability to deal with concurrent problems and issues effectively
* Ability to remain calm in a high-pressure situation and deal with ambiguous or unexpected situations
* Ability to prioritize in a fast-paced environment
* Capability to approach problems not covered by existing procedures is important
* Ability to work effectively with cross-functional teams.
* Experience with SOP related procedures. Works under supervision, but has more independence in role than a Tech I due to mastery of skills. Able to train on procedures
* 1-5 years of progressively related experience
* Prefer experience with VMWare, Isilon and EMC technologies
* Ability to sit for long periods of time

Compensation: $13.85/Hr. - $18.46/Hr.

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment criminal background check, which may include a drug test.