Job Description

DESCRIPTION

Amazon Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional operational and technology projects and programs within Amazon Transportation Services. This leader will be expected to contribute significantly to overall transportation, procurement and supply chain strategy and ensure that carrier relationships, capacity and contracts support the long-term strategy. This role will focus on scoping, creating strategy and project plans for complex middle mile transportation network initiatives, concurrently, and developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

Key Responsibilities
Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
Partners with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
Create, communicate, and manage budget for projects

BASIC QUALIFICATIONS

Completed Bachelors Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or equivalent education/experience
3+ years of experience in program management, logistics, operations, supply chain, transportation, or equivalent education/experience
Demonstrated experience leading cross-functional programs
Demonstrated experience designing, implementing, and optimizing initiatives at scale
Experience with data mining and data analysis
Advanced proficiency in Microsoft Excel
Experience with analytical tools such as SQL, Tableau or Microsoft Access

PREFERRED QUALIFICATIONS

MBA/MS and work experience in dedicated project management highly desired
Experience or use of PMP/Lean Six Sigma/Kaizen
Ability to organize and manage multiple tasks simultaneously
Ability to work in an ambiguous environment
Ability to handle changing priorities and use good judgment when working in stressful situations
Demonstrated problem-solving, mathematic, and analytical skills using data to drive decisions in a business environment
Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives
Strong written and oral communication skills
High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously
Ability to think strategically and execute methodically
Ability to work in a fast-paced environment where continuous innovation is desired
Analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases
Ability to clearly communicate data insights to others
Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality
Demonstrated ability to dive deep in understanding the product, our business and the competitive landscape

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.