Job Description

Join Our Community of Food People!

BASIC PURPOSE

Support National Sales by addressing and resolving Account Executives questions / requests in a timely manner; this includes identifying profit improvement opportunities for assigned customers through knowledge and use of U.S. Foods products, systems, and tools. Maintain necessary internal records and order guides for assigned customers. Provide Account Executives (AEs) with administrative / internal reporting support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Support AE in preparing for customer visits / business reviews for all non low-influence customers; surface potential selling opportunities to help set customer strategy
Proactively identify opportunities to support AE in driving profit through analytical review of assigned customers, including driving compliance, conversions and penetration opportunities
Conduct analysis to produce customer reports in support of AE sales efforts
Maintain customer order guides, including menu changes
Assist AEs with internal reporting and record-keeping
Manage logistics planning and inventory for assigned customers in coordination with functions; coordinate LTOs and new/discontinued menu items; Track LTO items as they are received and during promotion and address potential issues proactively to ensure seamless customer experience
Work with functions to monitor slow and dead inventory for supported customers; provide analysis to AE to escalate with customer as needed
Provide product listings and usage to divisions in case of business transfer
Manage billing and accounts receivable for AEs' customers; run and distribute A/R concept report
Work with divisions and corporate SPL department to ensure correct pricing to the customer; coordinate any audits between divisions and SPL Department
Receive vendor contracts from customers and forward to all divisions and SPL coordinators; maintain records of any national vendor contracts in the office
Effectively communicate and coordinate between the sales team (AE and CSR) for assigned customers
Assist AEs or National Sales leadership with miscellaneous administrative duties (e.g., travel planning, scheduling, printing)

SUPERVISION N/A

RELATIONSHIPS

Internal: National Sales / Customer Service / Internal Functions

External: N/A

QUALIFICATIONS

Education/Training:
High School diploma or equivalent required; College degree preferred

Related Experience:

Minimum of 2 years experience in sales support or customer service with a prior track record for providing key account support and maintaining customer relations
Analytical background; previous MS Excel work responsibilities or training required
Previous food service experience a plus but not required

Knowledge/Skills/Abilities:

Strong computer skills including a working knowledge of Microsoft Word, Outlook, Excel and PowerPoint required; Salesforce.com experience a plus; demonstrated ability to become proficient in internal applications
Strong critical thinking and analytical ability; able to interpret data and translate into actionable steps
Exceptional interpersonal, communication, leadership, cross functional collaboration and influencing skills