Job Description

Dealership:

L0018 Financial

Internet Client Advisor

Lithia Motors (NYSE: LAD) is the third largest automotive retailer in the U.S. and was named a 2019 Oregonian Top Workplaces award winner. We are one of the fastest-growing companies on the Fortune 500 (265 in 2019)

With a mission of Growth Powered by People, Lithia continuously creates new opportunities for our people. We aim to create an environment where you are enabled to reach your highest potential, where you feel both inspired and supported.

With core values to Earn Customers for Life, Take Personal Ownership, Improve Constantly and Have Fun, we believe in celebrating success and cheering one another on!

We're HIRING NOW for an Internet Client Advisor! This role is based at our beautiful Corporate offices in downtown Medford, OR.

The Opportunity:

Internet Client Advisors assist customers on Lithias internet and mobile sites. Client Advisors also work Internet leads for select stores. The primary goal of a Lithia Direct Client Advisor is to assist customers with basic questions, and to develop leads for our stores. Lithia Direct Agents have a working knowledge of store inventories and processes.

What You'll Do:

* Respond to assigned Internet leads.
* Maintain presence on chat throughout shift.
* Proficiently work multiple chats at a time.
* Maintain log of all customer contacts.
* Merge individual agent log with company ALOG daily to find assisted sales.
* Assist dealerships promptly, professionally, and consistently.



What You'll Bring to the Table:

* Previous multi-functional office experience in Customer Service, Call Center or Sales a plus.
* Bachelor in Business Management or Communications
* Proficiency with store and department processes, Customer Relationship Management (CRM), ADP Drive, chat platform and phone systems.
* Proficiency with all departmental documents, language, training and processes related to CRM and Lead Management.





We offer best in class industry benefits:

* Competitive pay
* Medical, Dental and Vision Plans
* Paid Holidays & PTO
* Short and Long-Term Disability
* Paid Life Insurance
* 401(k) Retirement Plan
* Employee Stock Purchase Plan
* Lithia Learning Center
* Vehicle Purchase Discounts
* Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.