IT Customer Service Specialist
Posted on: 3 Apr 2021
Fort Wayne, IN
Job Description
Description: Job Title: IT Customer Service Specialist Job ID: CHQ20213003-58871Job Location: Fort Wayne, IN
Job Description:
Responsible for the installation, repair, configuration and preventative maintenance of end user computing devices. Exhibits an understanding of business and engineering application configurations and integration with the end user computing device. Provides technical support for Windows operating systems; Unix/Linux experience is also helpful. Troubleshoots core business components within the Microsoft Office Suite as well as other major business applications. Performs hardware and software moves, adds and changes. Provides technical support in person or via remote management tools to troubleshoot software and hardware alerts and failures. Ensures systems and related equipment are in working condition and performs upgrades as needed to maintain operational status. Maintains records on repairs, down time, changes and updates. Maintains and updates incident records in tracking databases and provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements. May support computers in both unclassified and (following receipt of appropriate DoD clearance) classified environments.
Job Responsibilities:
* Desktop/laptop maintenance, imaging, deployment, and support
* End user support of hardware, OS, and installed applications
* Entry of and updates to service management tickets
* Performance to Service Level Agreements (SLA) governing ticket response time
Qualifications:
* Bachelors' degree and minimum of 4 years of prior relevant experience or post-Secondary/Associate's Degree and a minimum of 8 years or prior related experience or Graduate Degree and 2 years of prior relevant experience
Preferred Qualifications:
* Experience in hardware configuration, maintenance, and repair
* Microsoft Office product support
* Windows OS Support - Windows 10
* Basic network knowledge and troubleshooting
* Symantec Endpoint Protection (SEP) experience
* Microsoft SCCM experience
* ServiceNow (or similar) service management ticketing software experience
L3Harris Technologies
New York, New York
L3 Technologies, Inc. provides aircraft sustainment, simulation and training, night vision and image intensification equipment, and security and detection systems used on military, homeland security, and commercial platforms in the United States and internationally. It operates in three segments: Intelligence, Surveillance and Reconnaissance (ISR) Systems; Communications and Networked Systems; and Electronic Systems. The company offers engineering, modernization and sustainment, space avionics and imaging payload, counter unmanned aircraft systems mission, cyber and electronic warfare, special mission command and control, modeling and simulation, and life cycle support services for ISR, airborne sensor, warrior sensor, space and sensor, aircraft, and intelligence and mission systems, as well as for military aviation services and advanced programs.
It also provides network and communication systems, secure communications products, radio frequency components, satellite communication terminals and space, microwave and telemetry products, and secure data links in broadband communication, naval power, space and power, maritime sensor systems, and advanced communications.
In addition, the company offers components, products, subsystems, and systems, as well as related services to military and commercial customers in commercial aviation solutions, precision engagement systems, link training and simulation, and security and detection systems. It serves the United States (U.S.) Department of Defense and its prime contractors, the U.S. Government intelligence agencies, the U.S. Department of Homeland Security, foreign governments, and commercial customers.
The company was formerly known as L-3 Communications Holdings, Inc. and changed its name to L3 Technologies, Inc. in December 2016. L3 Technologies, Inc. was founded in 1997 and is headquartered in New York, New York. As of June 29, 2019, L3 Technologies, Inc. operates as a subsidiary of L3Harris Technologies, Inc.
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IndustryTelecommunications
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No. of Employees31, 000
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Website
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Jobs Posted2405
