Cargo - Ready Reserve Customer Service Agent (Ready Reserve) - SFO
Posted on: 3 Apr 2021
San Francisco, CA
Job Description
United States, California, San Francisco
Cargo
27-Mar-2021
Ref : 5757
How you'll help us Keep Climbing (overview & key responsibilities)
As a Ready Reserve Cargo Customer Service Agent, you serve as the face of Delta Cargo. In this role, you will communicate directly with the customer both face to face and over the telephone, and will be expected to utilize various cargo and system computer programs used to book, accept and track cargo along with other relative cargo operational applications. You practice safety-conscious behaviors in all customer service and operational processes while performing under time constraints.
* Prepare and process shipping documentation, both domestic and international, as needed to meet industry, company and government requirements.
* Work and cooperate with various government agencies to include the FAA, TSA, US Customs the USPS and the USDA.
* Lift, load, unload and transport cargo and mail to and from the aircraft.
* Operate ground support equipment such as tugs, forklifts and tow tractors.
What you need to succeed (minimum qualifications)
* Embraces diverse people, thinking and styles
* Consistently makes safety and security, of self and others, the priority
* High School diploma, GED or High School Equivalency
* Pass the PAT (Physical Ability Test)
* Have a valid driver's license
* Pass all government background checks
* Successfully complete relevant training classes
* Ability to effectively converse with cargo customers in a direct customer service environment
* Ability to comprehend detailed job instructions
* Ability to perform assigned duties accurately and efficiently within given time constraints
* Ability to routinely lift at least 70 pounds
* Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays
What will give you a competitive edge (preferred qualifications)
N/A
Delta Air Lines, Inc.
Atlanta, GA
Delta Air Lines, Inc. provides scheduled air transportation for passengers and cargo in the United States and internationally. The company operates through two segments, Airline and Refinery. Its route network is centered on a system of hubs and markets at airports in Amsterdam, Atlanta, Boston, Detroit, London-Heathrow, Los Angeles, Mexico City, Minneapolis-St. Paul, New York-LaGuardia, New York-JFK, Paris-Charles de Gaulle, Salt Lake City, São Paulo, Seattle, Seoul-Incheon, and Tokyo-Narita.
The company sells its tickets through various distribution channels, including delta.com and mobile applications/Web, telephone reservations, online travel agencies, traditional brick and mortar, and other agencies. It also provides aircraft maintenance, repair, and overhaul services; and vacation packages to third-party consumers, as well as aircraft charters, and management and programs. The company operates through a fleet of approximately 800 aircraft. Delta Air Lines, Inc. was founded in 1924 and is headquartered in Atlanta, Georgia.
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IndustryAviation
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No. of Employees88,680
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Website
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Jobs Posted476
