Job Description

Job Description

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Non-Exempt
Position Summary:

Ensure proper programming of alarm panels and associated record keeping in support of the Central Alarm Control. Responsible for dispatching both internal and third party alarm repair service providers to company facilities. Role model and demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

* Provide timely, service to all associates and vendors while maintaining a calm, professional composure at all times
* Perform programming of alarm panels and alarm monitoring software
* Coordinate the alarm conversion process from third party monitoring and related record keeping
* Perform diagnostics of alarm panels to support service and operational changes
* Accurately complete documentation for all actions
* Assist and support the Kroger Central Alarm Control (KCAC) service and data coordinators to facilitate timely service of alarm systems and perform initial programming of alarm monitoring software for new systems
* Read incident reports, follow up and resolve store alarm programming problems and complete associated documentation
* Run reports and provide them to the internal customers
* Assist alarm control operators in processing of alarms and associated phone calls as needed
* Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

* Minimum 18 years of age
* 2+ years experience in alarm control, customer service or technical support
* Demonstrated effective interpersonal, communication and presentation skills
* Flexibility to work changing shifts, overtime, weekends and holidays
* Bosch product programming and diagnostics experience
* Ability to preserve confidentiality of information
* Ability to organize and prioritize a variety of tasks/projects with an attention to detail
* Familiarity with loss prevention terms and processes
* Capable of working within rigid time frames and deadlines
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

Desired Previous Job Experience

* Knowledge of Kroger policies, procedures, and organizational structure
* Knowledge of retail store operations
* Diagnostic and programming experience with other alarm system manufacturers: DMP (Digital Monitoring Products) , Ademco, Firelite, Silent Knight
* Experience in commercial or proprietary alarm monitoring
* Knowledge of fire and intrusion alarm panels, components and wiring
* Experience participating on project teams
* Previous alarm system programming experience

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time
Shift(s): [[mfield4]]
Regions: West

States: Oregon
Keywords:

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone and dedicated to our Purpose: To Feed the Human Spirit. We are committed to creating ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: OR || Portland || 3800 S.E. 22Nd Ave. || 97202 || Kroger General Office || [[mfield2]] || Asset Protection || Employee || Non-Exempt || Full-Time || None