Job Description

Program Management - Worldwide Retail Repair Operations

Elk Grove, California, United States

Operations and Supply Chain

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Summary

Posted: Mar 31, 2021

Weekly Hours: 40

Role Number:200229046

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish. The people here at Apple dont just build products - they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, form amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple is looking for a dynamic, highly motivate individual with strong program management abilities to support Worldwide Retail repair operations. The individual will drive the product life process across a large assortment of repair products, work cross functionally to drive process improvement and operational responsibilities across several teams within AppleCare, Operations, and Retail Store Operations. First-class operational quality is a cornerstone of Apples success, and the Retail Fulfillment Operations (RFO) organization plays a meaningful role in ensuring operational and financial success for Apple.



Key Qualifications

Key Qualifications

* 3-5 years of experience in Program Management, Project Management, Operations, Supply Chain, Retail (stores and eCommerce).
* Experience in process design, and implementation, supply chain management, and new product introductions.
* Extraordinary focus on details and accuracy.
* Sense of priority and urgency to meet deadlines.
* Strong Excel modeling and analytical abilities.
* Strong acumen regarding systems and tools.
* Remarkable communication and interpersonal skills.
* Ability to successfully multi-task in a dynamic environment.
* Ability to work collaboratively and mobilize resources.
* A standout colleague with a hands-on and can do attitude that can influence through collaboration and leadership. Being able to work effectively with other teams is important.
* Ability to troubleshoot problems quickly and think creatively to mitigate problems.
* Ability to prioritize deliverables to balance speed and accuracy.



Description

Description

The person in this position is primarily responsible for driving operational activities across multiple organizations and geographic regions to take care of Retail Store repair products from a life cycle perspective. In this role, you would have the opportunity to support Retail Stores: Partner with engineering, readiness, master data management, pricing, planning, procurement, and service channels teams. Ensure repair parts systemic visibility and order-ability supports key repair initiatives and programs. Collaborate with cross-functional partners to highlight risk and develop contingency plans for repair part launches and programs. Manage the systematic set up and assortment database accuracy of all products repaired through Apple Retail Stores. Participate with cross-functional teams to strategically manage the product assortment in a way that factors in both cost and customer experience. Develop and drive an end of life process that is scalable and supports repair through End of Support. Drive for continuous innovation and global scalability of tools, systems, and processes.



Education & Experience

Education & Experience

BA/BS or equivalent experience required. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.



Additional Requirements

Additional Requirements

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