Job Description

Overview

** Full-Time positions now available **

We are seeking a energetic, focused Call Center/Customer Service Representative who will help us redefine the car-buying experience.

**Great Team Culture- Paid Weekly - Base Pay PLUS Commission - Endless Career Growth Opportunities - Fantastic Work Life Balance**

Hiring Immediately!

Apply now!

Benefits

Pay and Recognition:

* Weekly pay
* Base Pay plus Commission
* Paid holidays & paid time off
* Paid training
* Stock equity grant awards (select management and front-line team members eligible!)

Insurance / Retirement:

* Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
* Up to 8 weeks paid pregnancy leave (disability leave)
* Health savings
* Flex spending accounts (tax free)
* Short-term and Long-term disability plans
* Life Insurance (Whole Life and Term)
* 401k with company match

Learning, Tuition Assistance and Career Development:

* Digital career path tool to assist with career development
* Continuous training through Asbury University
* Professional growth and development opportunities

Additional advantages:

* Student loan relief resources
* Employee assistance program
* Employee discounts on vehicle purchases, parts and service repairs
* Scholarship awards
* Opportunities to join our community service initiatives
* Aggressive Employee referral program with bonus opportunities

Responsibilities and Qualifications

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

* Must be able and willing to receive a high amount of inbound calls
* Partner with the service department to schedule vehicle service appointments
* Greet customers and provide information on shuttle schedule if needed
* Contact and communicate with customers to identify automotive service needs
* Follow all dealership processes and procedures, high frequency of contact with customers
* Thorough documentation of all contacts within the customer management system
* Complete internet lead management service work plans on a daily basis
* Answer all calls in a prompt, professional and courteous manner
* Use scripts to collect all pertinent customer information and document in the system accordingly
* Agents must adhere to Asbury phone scripts
* Excellent customer service skills and motivation to be successful
* High volume incoming and outgoing calls, ranging from 50+ calls per day
* Advanced computer & phone skills
* Minimum typing 35-40 words per minute at minimum
* Experience using customer tracking systems to track calls and appointments preferred
* Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
* Appointment setting experience a plus
* Able to multi-task in a fast paced environment
* Various language proficiency is always a plus
* Team player
* Must be at least eighteen years of age
* Must be able to pass pre-employment screens (background and drug test)