Knowledge Management Content Strategist

Amazon.com
1 reviews

Posted on: 30 Mar 2021

Seattle, WA

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Job Description

DESCRIPTION

Are you an extraordinary communicator who can translate complex business concepts into clear, concise, and appealing support content with a keen eye for process improvement? If so, we need you! The Amazon Global Logistics team is looking for an exceptional writer with superb critical thinking and process engineering skills.

The AGL Knowledge Management Role responsibilities include:
Partnering with technical, product, and business teams within AGL to gather information for Associate-facing content or Seller-facing Help content, in English and Mandarin
Writing support content for our Knowledge Center (KC) that enables contact center associates to help customers and delivery drivers around the world
Writing customer-facing Help content to support our customers
Gaining approval from stakeholders, Public Relations, and Legal on critical support content
Driving continuous improvement projects related to content accessibility, usability, updates.

BASIC QUALIFICATIONS

Bachelors degree in English, Communications or related field
5+ years experience creating support content or technical documentation
3+ years' of experience with CMS platforms, HTML, Microsoft Word, and Microsoft Excel

PREFERRED QUALIFICATIONS

A background in Information Architecture or Information Systems desired
Experience developing support content for contact center associates preferred
Experience creating global support content
Background in Operational Excellence or Lean is desired

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Amazon.com

Seattle, WA

Amazon.com, Inc. engages in the retail sale of consumer products and subscriptions in North America and internationally. The company operates through three segments: North America, International, and Amazon Web Services (AWS) segments. It sells merchandise and content purchased for resale from third-party sellers through physical stores and online stores.

The company also manufactures and sells electronic devices, including Kindle e-readers, Fire tablets, Fire TVs, and Echo devices; provides Kindle Direct Publishing, an online service that allows independent authors and publishers to make their books available in the Kindle Store; and develops and produces media content.

In addition, it offers programs that enable sellers to sell their products on its Websites, as well as their own branded Websites; and programs that allow authors, musicians, filmmakers, skill and app developers, and others to publish and sell content. Further, the company provides compute, storage, database, and other AWS services, as well as compute, storage, database offerings, fulfillment, publishing, digital content subscriptions, advertising, and co-branded credit card agreement services.

Additionally, it offers Amazon Prime, a membership program, which provides free shipping of various items; access to streaming of movies and TV episodes; and other services. It serves consumers, sellers, developers, enterprises, and content creators. Amazon.com, Inc. has a strategic partnership with Volkswagen AG. The company was founded in 1994 and is headquartered in Seattle, Washington.