Job Description

Summary

* Providescontinuous observation and surveillance of assigned patients.
* Firstline of action is to verbally redirect the patient from engaging in at riskbehaviors.
* Summonsthe nursing staff if the patient requires assistance by communication device orSTAT Alert Alarm (if appropriate)
* Knowledgeableand supportive of patient and institutional confidentiality and relatedhospital policies.

Key Responsibilities

* Demonstratesunderstanding and proficiency of the use of the Video Monitoring (VM) software.
* Maintainsvisual observation at all times.
* Verballyredirects patient over digital 2-way audio device that is in patient room.
* Immediatelysummons the nursing staff it the patient requires assistance.
* Demonstratesthe knowledge and skill necessary to provide the appropriate care to thispatent population based on the patients individualized treatment plan asdelegated by the RN.
* Participatesin hand-off of pertinent information/behavior about assigned patients whenarriving on unit and upon completion of shift assignment.
* Providespatient with explanations as necessary, but does not consul or provideopinions.
* Demonstratesbehaviors in line with Service Excellence.
* Seekshelp or advice as soon as possible when patient appears to pose a threat tothemselves or others.
* Participatesin a collaborative identification and reporting of patient safety issues.
* Assurespatient environment safety.
* Seeksassistant with removal of any potential safety hazard from room and reportsfindings to RN.
* Demonstratessafe work practices and attitudes, follow safety rules, works to prevent unsafeconditions and behaviors, and participates in organizational and departmentsafety programs.

Expectationwhile on Duty

* Dedicatedattention to observing patients with no outside distractions (no answering ofphones unless calls to monitor station, etc.)
* Stayingconnect with audio by never taking off the headset.
* Neverleave monitor station unattended. If you need to step away, call for backupfirst.
* Nofood or drink in patient care areas.
* Keepyour workplace clean and tidy.
* Nocell phone use in patient care areas.
* Maintainrequired documentation.

Qualificationsand Experience

Education/Degree

Required

* HighSchool Diploma/ GED

Preferred

Experience

Required

Preferred

Licensure

Required

Preferred

Skills (Specificlearned activity gained through training (e.g. computer skills, keyboarding,presentation, CPR, ACLS, etc.)

Required

* Effective verbal, electronic and writtencommunications skills using the English language.
* Computerproficiency required. Microsoft officeapplications preferred with ability to learn new software.
* Maintainvariable work schedule to meet department needs. (evenings and nights,holidays, weekends and travel).

Preferred

* Highlydeveloped communications and interpersonal skills, working with diversepopulation.
* Workindependently, be self-directed and contribute as a member of a team.
* Anticipateschallenges and develops and implements strategies for addressing them.
* High level of service delivery.Demonstrate initiative with ability to prioritize work, meet deadlines andadapt to changing situations.
* Attentionto detail.

Spaulding Hospital Cambridge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged