Job Description

Job Description

JOB DESCRIPTION:

As a primary contact for Safeway customers, the Floral Manager provides friendly, courteous, and helpful service. The Floral Manager is held accountable for the department's results in providing superior service, increasing sales, improving gain, and containing cost. Follows division guidelines for the implementation of the merchandising program. Trains, supervises, and assigns duties to floral clerks. Writes schedule. Stocks area daily with plants, balloons, garden supplies, and artificial arrangements. Waters all plants. Designs floral arrangements with or without customer input. Cleans the floral department area. Takes inventory of all incoming stocks and supplies. Inventories floor and cooler stock daily. Responsible for maintaining appropriate stock of inventory in the floral area. Cleans and prepares flowers for display. Inflates balloons for display and special orders. Prices plants and arrangements. Changes signs and prices as directed by merchandising. Writes floral order in the order guidebook. Checks order for the completeness upon arrival. Prepares and maintains displays of outdoor plants. May arrange for delivery or deliver plants or flowers locally. Operates cash register to total bill and make change.

JOB DUTIES:

Safeway Floral Manager employees are generally responsible for completing the following job duties:

1. Provide customer service as currently defined by the employer within the scope of the position and within company policy.
2. Train, schedule, and supervise floral clerks to ensure optimum staffing patterns for the floral area.
3. Speak with customers to resolve problems with sales, dissatisfaction with service, or other problems that are related to the operation of the floral area.
4. Design esthetically pleasing floral arrangements for display or to meet the needs of a particular customer.
5. Perform daily inventory. Order necessary supplies to maintain adequate inventory.
6. Prepare and input floral department orders into computer.
7. Replace stock in displays in the floral department. Make sure that all expired items are moved from the shelves daily.
8. Operate helium tank to inflate balloons.
9. Use sprayers and containers to water all plants.
10. Maintain cleanliness of floral area
11. Operate cash register.
12. Monitor inter-office mail and company web page daily for updated information.
13. Other duties as assigned.

JOB RELATED QUALIFICATIONS:

1. Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
2. Ability to interact with customers and co-workers.
3. Ability to understand and follow instructions.
4. Previous experience or training as a floral clerk or designer.
5. Desired: Prior management experience.

SUPERVISORY RESPONSIBILITIES:

Floral staff

PERMITS/LICENSES:

Varies depending on store location and state/county requirements.

WORK ENVIRONMENT:

%Inside: 90% Outside: 10%

Temperature Extremes: Varies depending on store location.

Chemicals: Seldom (mild detergents or glass cleaner).

MACHINES, TOOLS, AND EQUIPMENT:

hand truck, six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, knives, calculator, flower cutter, balloon machine, computer , floral decorating supplies, cash register

PHYSICAL DEMANDS:

Constant (over 70% of the time)

Frequent (30-70%)

Occasional (10-30%)

Seldom (1-10%)

Lifting:

Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Occasionally lifts 21-35 lbs.

Carrying:

Frequently carries 1-10 lbs. Occasionally carries 11-20 lbs.

Pushing/Pulling:

Frequently pushes/pulls 1-10 lbs. Occasionally pushes/pulls 11-20 lbs. Seldom pushes/pulls 21-35 lbs.

Reaching:

Constant knee to shoulder reaching. Seldom at or above shoulder level reaching and overhead reaching.

Standing:

Constant standing while on job. Sitting allowed on breaks.

Walking:

Constant walking while on job.

Climb/Balance:

Seldom. May use step stool to obtain items from higher areas.

Trunk Functions:

Frequent neck rotation and bending of head. Occasional bending/stooping, twisting, crouching, squatting, and kneeling.

Upper Extremity:

Constant handling/grasping. Frequent fine finger manipulation. Seldom repetitive motion.

Vision:

Use of peripheral vision and depth perception to move around crowded store area and push carts in aisles containing customers. Near vision used to read tags, prices, orders, displays, price sheets and other material. Use of color vision to design pleasing floral displays.

Hearing:

To converse with customers, provide service, take orders and perceive questions. Answer pages, receive instructions or information from other employees.

Speech:

To answer customer questions and confirm customer orders. To page other employees over intercom. Speak with customers on the telephone and give instructions and information to other employees.

EQUAL OPPORTUNITY EMPLOYER.