Job Description

Job Description

Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit, and friendliness of our people, we have locations across the U.S.

The User Experience -- Shop Experience Department has an opening for a Sr. UX Product Design Strategy Architect. This position is located in Pleasanton, California.

Position Purpose

The Senior Architect works with UX management and the business at large to define and design product user experience that enables the customers of our 18 banner brands under the Albertson's Companies to seamlessly and easily shop across channels and help our brands deliver the best customer service from product discovery through delivery. The position is a key individual contributor for the department, playing a key role in developing the multi-year experience roadmap for customer-facing features and functionalities for the universe of Albertson's Digital properties that drive customer and business value to the company.

Strong candidates should possess a proven track record of delivery, working and influencing in a cross-functional context, and using data to drive decision-making. The Principal Architect will draw on his/her experience to build relationships and maximize the quality of his/her individual output.

The ideal candidate will have a customer first mentality as well as grounding in design thinking as a way to change our business. A deep understanding of customer research, knowledge gathering, ideation, prototyping, design process and concept visualization/prototyping are baseline for this role.

This position reports to the Director of User Experience

Key Responsibilities include, but are not limited to:

* Leads the development of features and functionality for Albertson's app and websites, including the identification of business opportunities, requirements definition, gaining support and buy in from UX/Design Leadership, and then following on with project implementation and continuous improvement
* Combining a strong understanding of customer needs with an equally deep understanding of business goals to champion solutions that deliver value for the Albertson's Companies
* Independently identifies new opportunities and works with product to develop business case/ROI for projects in particularly ambiguous, complex, and emerging domains, including:
* Gathering input from a variety of internal stakeholders, and external resources
* Conducting industry analysis (identifying market trends)
* Understanding the competitive landscape (identifying best practices through competitive analysis)
* Analyzing existing Albertson's Company data, and conducting user research/testing
* Evaluating technologies (internal capabilities, and vendor offerings)
* Socializes opportunity assessments and scope POVs, driving to alignment among the highest level of leadership in the organization
* Collaborate with Product Management to define best-in-class customer experience, approach, and vision for key customer facing features on the Albertson's digital properties and supporting systems
* Own end-to-end design process of product features and iterations, drive design requirements
* Autonomously leads and motivates multiple cross-functional teams throughout the entire life cycle of product development
* Participates in Agile Project Inception, Iteration meetings
* Defines user stories - customer journeys as part of an Agile project framework that:
* Directly support primary objectives of the project
* Develops designs that are appropriate in size for experimentation and or iterative design delivery
* Include clear and specific acceptance criteria
* Independently resolves specific challenges related to how a feature/tool will work for Albertson's customer or business user and make trade-offs of scope, time & budget when issues arise during development
* Drives change within the division, including the adoption of design thinking/customer experience best practices, integration into business processes (for management/optimization of app and website features)
* Accountable for the design/experience business impact of the products designed, using analysis to measure the results of feature deployments to quantify the business benefit/impact, and identify further business opportunities or recommendations of product evolution
* Structure customer research in partnership with the UX research team
* If necessary, coordinates with outside vendors and partners to ensure their work is delivered on time and on scope

Qualifications:

* Education/Experience:
* 7+ years relevant professional experience required, BS/BA degree required, Graduate studies preferred
* Communication Skills:
* Must be able to clearly communicate, sell, persuade at all levels of management, up, down and across organization
* Design Specific Skills:
* 7+ years of experience in one or more of the following areas: user experience, information architecture, or creative design
* Internet and retail experience strongly preferred
* 1-2 years of experience managing direct reports
* Strong analytical, prioritization and negotiating skills
* Usability and customer-focused design experience required
* Passionate about building great user experiences and solving customer and business problems

Reasoning Ability:

The most successful candidates will be not only self-starting, but opportunity identifying and able to put a plan together to achieve success in collaboration but minimal supervision from UX leadership

Decision Making:

Is this individual the final authority on what the user experience sees as important in terms of vision delivery at a product/feature level. This role will participate in the clear and consistent delivery of a unified experience cross channel/device and, advisory responsibility over evaluation of high value work and the process governing the work.

Supervisory Responsibility:

This is an individual contributor role but will have to coordinate other with design resources as needed on projects.

Reporting Responsibility:

This position reports directly to the Director of User Experience

Work Hours:

Full time, flexible, in office, with satellite offices and stores, and as needed

About us

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons Culture Principles

* Compassion: We always treat each other with kindness and respect
* Team: We always support and recognize each other
* Inclusive: We always value everyone's perspective
* Learning: We always strive to grow and develop ourselves and others
* Competitive: We always act with integrity to win over the customer
* Ownership: We always take actions to drive our success

Physical Environment:

* Work may be performed in a temperature-controlled environment.
* Must sit, stand, or walk for extended periods of time.
* May spend long periods of time at desk or computer terminal.
* Will use keyboards, telephone, and other office equipment during the course of normal workday.
* Stooping, bending, twisting, and reaching may be required in completion of job duties.
* Work day is fast paced; some evening and weekend work may be required.

How to Apply: Interested candidates are encouraged to submit a resume by visiting https://www.albertsonscompanies.com/careers/en/home.html

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons Companies policy is to provide employment, training, compensation, promotion, and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status, or any other legally protected status.

We support a drug-free workplace -- some positions require applicants offered a position to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER