Job Description

Job Description

Job Title: CS&S Customer Relationship Management Manager

Job Description Overview

We Are:

Accenture Consulting: Your Unique Place in our Global Collective

Being part of Accenture Consulting means becoming an expert at making the New happen Now. To us, the New is all about the wise pivot that turns constant disruption to continuous reinvention. We are an innovation led-company that works at the heart of our clients organizations so that no matter how complex the business challenge, we face the future with confidence.

If you love solving challenges and not just studying them, then Accenture Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries. Youll work with an amazing and diverse mix of world-class experts with access to one of the most robust portfolios of capabilities and ecosystem relationships in the industry. Together, youll do so much more than consult.

Coming here means future-proofing your career and going as far as your ambition takes you. Becoming a tech-savvy, well-rounded, multi-disciplined and market-relevant advisor doesnt happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe we is greater than me and that diverse perspectives lead to the best solutions. Joining Accenture Consulting means you will learn, innovate and lead, and together we will improve the way the world works and lives.

You Are:

A CRM, particularly Salesforce, whiz. You have a mind for both technology and business, and you know the ins and outs of front office team functions and operations. Problem-solving skills? You enjoy putting yours to work through creative and analytical thinking. Youre a clear and effective communicator, and you have an open, relatable manner with clients and colleagues. You perform well in an agile, fast-paced working environment. And you know how to balance being a leader with contributing to the collective efforts of the team.

The Work:

* Help clients transform and optimize their CRM, sales, service, marketing, and analytics strategies
* Lead delivery teams that help clients build and manage customer relationships and maximize sales, enhance service experiences, drive cost effective marketing campaigns and help unlock the value of data.
* Advise clients on ways to measure and improve their customer satisfaction and other business metrics
* Establish long-term client relationships and identify opportunities to help build the Accenture Consulting practice
* Manage and coach junior team members, and continue to grow your own expertise to help Accenture maintain its thought-leadership position
* Be ready to rack up those air miles with frequent travel to client sites

Qualifications

Heres What You Need:

At least 5 years of experience using Salesforce or other CRM capabilities such as:

* Sales Optimization Strategies or Operations
* Product modeling, configuration, and rules
* Guided configuration and selling / CPQ
* Quote to order conversion
* Service Strategy, Design and Customer Service Operations
* Marketing Execution and Analytics
* At least 3 years of experience with cloud application architectures, data models, configuration, and customization
* A Bachelors degree

Bonus Points If:

* You have certifications in any of the following:
* Salesforce Administrator
* Your Bachelors degree is in engineering, computer science, information systems, or business
* Youre comfortable leading design-thinking workshops with customers and functional stakeholders
* You have experience or background in the following industries:
* Consumer Goods & Services
* Banking or Insurance
* Life Sciences
* Public Service
* Retail

Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Locations

IL - Chicago,IN - Indianapolis,MI - Detroit,MN - Minneapolis,MO - Kansas City,MO - St. Louis,OH - Cincinnati,OH - Cleveland,OH - Columbus,WI - Milwaukee

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