Job Description

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Location:

Southfield, MI, US

Regional Customer Quality Manager

Drive Your Career

Lear Corporation is the leading Tier 1 automotive supplier serving all of the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and produced by a diverse, talented team of more than 165,000 people. With operations in 39 countries, Lear operates in every major automotive manufacturing region in the world. For our globally positioned and successful teams, we are looking for dedicated talents with zest for action and enthusiasm. If you love challenges, want to experience development opportunities unrestrained, and want recognition that pays off, then you've come to the right place with Lear.

Job Title: Regional Customer Quality Manager

Position Focus: The primary function of the Regional Customer Quality Manager - is to work directly with the Plants, the Customers, and the necessary functional teams (i.e., Engineering, Program Management, etc.) to ensure facility compliance to all Lear and Customer specific procedures and requirements and provide lead on all Customer Launch activities with high focus on APQP/LPMP adherence.

Education: Bachelors degree in engineering or a technical field from an accredited institution

Experience: Minimum seven (7) years working in the Quality function within a manufacturing environment.

Position Specific Requirements:

Required:

* Customer Expert on all Internal/External and Customer Audits; ensures and validates readiness, compliance and read across to all applicable facilities.
* Customer Expert on all Internal/External APQP milestones and guidelines, ensures and validates readiness, compliance and read across to all applicable facilities.
* Ensures quality team functional participation in product development and launch activities (including program management system specific actions) which includes the identification of customer expectations, manufacturing and ongoing production test support.
* Lear compliance audit tracking, supporting action identification and monitor sustained compliance to requirements.
* Responsible for the communication and updates to the Division Quality Leadership team on all identified potential emerging issues identified by the assigned manufacturing facilities or customer through the identified format and within the defined notification timeline.
* Support and/or interface with Lear internal quality teams supporting the same customers in different regions globally.
* Responsible to monitor and verify the overall Quality performance and Customer Scorecard status, along with any and all actions to improve those items for any/all of their facilities.
* Facilitate communication between the customer and other Lear Internal/External suppliers, Program, Quality or Engineering teams.
* Assist when required to develop, train and grow the talent base at their assigned facilities.
* Has the authority and the responsibility to stop any process or product delivery in case of a non-conformance of customer expectations, safety or environmental risks.
* Monitor and Verify the effective implementation and Read Across of Customer Lessons Learned as well as Internal Improvement Projects across all applicable facilities.

Preferred:

* Language proficient in Customers business headquarters native language

Core Responsibilities:

* Confirm manufacturing facility compliance to Lear Quality Operating System requirements measured through the Lear Plant of the Future (LPOF) quarterly assessment, perform LPOF audits when required
* Competent in quality tools, and process/production control methods such as:
* Expert on customer specific requirements
* Working knowledge of Customer Quality related Business to Business systems
* Demonstrated strong leadership, team building and advanced coaching skills.
* Demonstrated ability to motivate people, assess and develop employee skills.
* Excellent interpersonal communication and listening ability.
* Strong analytical and decision-making skills.
* Ability to work with teams and lead decision-making processes in a team environment.
* Competent in quality tools, and process/production control methods such as:
* Problem Solving and analytical skills using 8D methodology
* APQP
* Control Plans
* FMEA
* MSA
* PPAP
* SPC
* Understanding Quality Systems, internal and external
* Able to communicate fluently in English (writing and speech)

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.

Nearest Major Market: Detroit

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