Job Description

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

Description



Haven Life is an insuretech innovator at MassMutual that offers a new way to get life insurance online that's actually simple.

We combine the culture of a startup with the stability and backing of a Fortune 500 company to create an environment that's truly unique.

Our diverse team is comprised of smart, collaborative people who think big, execute quickly and don't take themselves too seriously. We're located in New York's Flatiron District and in case you're wondering, yes, we provide free snacks. Cold brew too.

If youre passionate about customer experience, thrive on delighting customers and curious/want to learn more about life insurance (yay!) wed love to hear from you.

Responsibilities

* Effectively manage incoming chats, emails, and calls

* Educate potential customers on our product and process

* Understand our customers challenges and identify scalable and effective solutions

* Take ownership and stay composed when interacting with upset clients

* Focus on process improvement and operational efficiency

* Conduct research and work cross-team to resolve customer issues

* Meet and exceed team goals around customer satisfaction and internal SLAs

* Strong passion for the voice of the customer

Requirements

* BS/BA required

* 1-2 years' experience in a customer facing role

* Track record of over-achievement

* Empathetic to customer concerns/issue

* Proactive nature to ensure best in class service

* Experience with Zendesk a plus

* Candidates must be eligible to work in the US without sponsorship

* This role requires candidates to work from our Manhattan office.

Why Join Us.

Weve been around since 1851. During our history, weve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

Recognized as a 2019 Worlds Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. Its more than our company structure its our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.