Job Description

Tier 1 Financial Service Specialist

Job Description

You will be hired as a Tier-1 Financial Service Specialist, which is one of our most critical roles part problem solver, part decision maker. The ideal Financial Service Specialist is caring, compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day.

Hours of Operation: 5:00am-12am (midnight) MST Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected.

Training: Must successfully complete and graduate a paid training program.

Location: This position will be remote (work from home) and you must reside in Colorado.

A day in the life

* Enter, review and determine new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
* Process, review register referrals, Nordstrom.com transactions and credit line increase requests
* Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate Card, Debit and Gift Card products.
* Answer and resolve basic inbound and escalated customer, store and helpline calls.
* Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
* Perform other duties as assigned

You own this if you have

* High school, GED or vocational school diploma required
* 1+ years of experience in customer service
* Ability to independently apply strong analytical, problem-solving and decision making-skills.
* Ability to communicate clearly and professionally with customers and co-workers.
* Strong computer proficiency, including Microsoft Word, Excel and Outlook
* Ability to work a flexible schedule based on department needs, including nights and weekends

Weve got you covered

Our employees are our most important asset and thats reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

* Medical/Vision, Dental, Retirement and Paid Time Away
* Life Insurance and Disability
* Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

2020 Nordstrom, Nordstrom Careers Privacy Policy: https://careers.nordstrom.com//contact-us/privacy

Pay Range

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Maximum = $

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