Job Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Network Operator within PNC's Enterprise Network organization, you will be based in Cleveland, OH. Remote candidates may also be considered.

The primary responsibilities would be for Wireless/Cellular WAN provisioning and the associated administrative functions. Having telecommunications job experience with cellular technology would be a plus, but is not a must as we will provide education on the technology PNC uses. In short must have a minimum will be a person that has above average Microsoft Excel knowledge, cellular technology savvy along with having good communication skills.

Preferred requirements:

t1. Telecommunication background preferred
t2. Cellular service experience preferred
t3. Above average expertise with excel, CSV and tableau
t4. Project management experience a plus
t5. Good communication skills for interaction with third party vendors
t6. Experience with WAN technology a plus
7. Data mining experience a plus

Job Description

* Participates in operating and monitoring the performance of voice, data and video networks.
* Troubleshoots hardware and software network related problems. Supports users through various channels, including the phone.
* Monitors network systems and alerts authorities when systems are not functioning as expected.
* Serves as a liaison with communication vendors to ensure the proper operation and maintenance of equipment.
* Analyzes network components for upgrades and recommends network enhancements.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

* Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
* Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Hardware Infrastructure Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.

Hardware Installation and Support Knowledge of and the ability to design, install and maintain hardware, PCs or workstations, in order to provide stable IT services to internal and external clients.

IT Environment Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.

IT Incident Management Knowledge of and ability to investigate, troubleshoot, resolve and prevent the recurrence of incidents that interfere with the normal delivery of IT services.

Network Administration Knowledge of network administration systems and procedures; ability to address the upkeep and maintenance of computer hardware and software which comprises a computer network, including the (deployment, configuration, maintenance and monitoring of active network equipment).

Networking/Communications Hardware Knowledge of and the ability to configure, install, and use installed and planned networks/communications devices such as adapters, routers, hubs, bridges and multiplexors.

Network Operations Knowledge of and ability to manage the day-to-day delivery of satisfactory network services to customers.

Technical Troubleshooting Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.

Telecommunications Knowledge of telecommunications platforms and the ability to plan the global, regional and local telecommunications architecture for infrastructure components.

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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