Job Description

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. Youll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy. Our Learning and Development Technology team manages construction of interactive training modules that facilitate effective learning at all staff levels. As part of the team, youll help with building learning dashboards, white board modules, digital learning exercises and other formats of interactive learning that facilitate effective individualised and team based learning.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

* Use feedback and reflection to develop self awareness, personal strengths and address development areas.
* Delegate to others to provide stretch opportunities, coaching them to deliver results.
* Demonstrate critical thinking and the ability to bring order to unstructured problems.
* Use a broad range of tools and techniques to extract insights from current industry or sector trends.
* Review your work and that of others for quality, accuracy and relevance.
* Know how and when to use tools available for a given situation and can explain the reasons for this choice.
* Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
* Use straightforward communication, in a structured way, when influencing and connecting with others.
* Able to read situations and modify behavior to build quality relationships.
* Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
2 year(s)

Preferred Qualifications:

Degree Preferred:
Master Degree

Preferred Knowledge/Skills:

Demonstrates thorough abilities and/or a proven record of success as a team member in the following areas:

* Leveraging learning management, eLearning, and other conference delivery systems to achieve registration, compliance, and monitoring/reporting goals of a project;
* Troubleshooting and solving business problems in real time, exercising judgment regarding escalation of issues;
* Analyzing information, making recommendations, and supporting conclusions based upon a deep understanding of the registration, compliance, implementation, monitoring, and reporting aspects of a project;
* Applying subject matter specialty advice around the management of complex programs in a learning management system and surrounding learning platforms;
* Functioning independently on many project teams simultaneously;
* Having a customer service driven mentality and an inclusive and agile work approach;
* Developing new recommendations and enhancing current compliance and learning technology processes to create consistent quality, with a focus on continuous improvement and a quality learner experience;
* Possessing proficiency with data analytics and data visualization tools;
* Possessing the ability to identify and ideate automation opportunities for learning administration processes;
* Reading and writing in HTML to effectively build online content;
* Understanding Continuing Professional Education (CPE) requirements and policies as stipulated by the National Association of State Boards of Accountancy (NASBA) and the American Institute of Certified Public Accountants (AICPA) and how those requirements and policies impact course development and delivery documentation;
* Migrating data between learning management systems and third party vendors to achieve expected results;
* Working in multiple software applications, including Microsoft Office and Google applications, to manage day to day responsibilities and collaborate across teams; and,
* Creating a collaborative work environment through executive communication skills and/or prior supervisory experience.

Demonstrates thorough abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:

* Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);
* Using agile project management techniques (including sprint planning, backlog management and sprint review);
* Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;
* Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.); and,
* Leveraging the Google suite of tools to drive efficiency, productivity, and collaboration.