Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Employee Success Group

Job Details

Lead HR People Consultant

Note: Employee Success (ES) = Human Resources (HR)

We are seeking a US-based Lead Employee Success (ES) Consultant to join our ES organization. This individual will partner closely with other ES teams, including ESBPs, Employee Relations, People Services & Operations (PS&O), Compensation, Mobility, Recruiting, and Talent Development to coordinate, roll out and execute ES programs and initiatives that support the business needs of the organization. This role will also provide specific support to managers and employees, including direct and specialized manager & employee support, coaching and enablement on a variety of ES topics and programs, including but not limited to, talent initiatives and programs, team dynamics, compensation data analysis, and audits and ad hoc analytics. This role will act as an escalation point and mentor for other ESPCs, and responsibilities will expand to cover the broader Distribution business from time-to-time. The ideal candidate is one who is interested in making an impact at scale in one of the fastest growing companies and the industry; excels in a fast paced, high engagement environment; and is looking to work with a strong ES Organization.

Responsibilities:

* Partner with the ESBPs, ER and other ES teams to coordinate the resolution of issues that require direct interactions with managers, teams and the business related to areas such as on-boarding, off-boarding, promotions, mobility, teaming dynamics and other related matters.
* Work directly with managers and employees to resolve medium to complex issues. Give guidance, coaching, and support to resolve ambiguous situations and issues.
* Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives.
* Creates tools, templates and resources for consistent service delivery at scale, and enables peers on leveraging.
* Provide enablement and delivery support for high impact initiatives; examples includes talent assessment, high-potential and manager development, organizational design and compensation planning, employee engagement and retention, and high impact teaming.
* Provide operational and analytical support to the ESBP leaders with quantitative data in supporting tactical and strategic HR initiatives.
* Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Build narratives using data and insights, and partner with ESBPs to establish recommendations for improvement or enhancements based on analysis.
* Partner with ES PS&O team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience.
* Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and / or make recommendations when it is appropriate to align with with different teams.
* Mentor and onboard others across the ES organization and lead and coach them through initiatives.

Requirements and Key Skills:

* Work closely with ESBP, ER, managers and employees to handle a variety of issues and execute on solutions and strategies in all areas of human resources
* Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment
* Demonstrated ability to be a self-starter and proactive
* Comfort with ambiguity and proven change agency.
* Proven ability to mentor, coach and onboard other team members.
* Ability to develop effective relationships across all levels of the organization and with diverse client groups
* Excellent verbal and written communication skills; must be a strong and succinct communicator
* Ability to collect, assimilate, analyze and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software; Workday and Salesforce a plus.
* Ability to take trends and data, boiling them down to presentable themes and connecting the dots.
* Ability to partner with COEs to design, build, and implement programs and processes to support business needs
* Ability to deliver difficult feedback, coach leaders through difficult scenarios and facilitate team discussions.
* General knowledge of employment policies and practices
* Knowledge of staffing, compensation, and talent management best practices

Requirements - Education & Experience:

* Bachelors degree or equivalent relevant experience
* 5+ years of HR Generalist, HR Operations or HR Analytics experience

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.