Job Description

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Job Category

Products and Technology

Job Details

Job Details

The Technology Program Management team works across our Cloud Business Units driving programs that deliver innovative, enterprise cloud solutions for our customers.

Location, Herndon, VA

PLEASE NOTE: Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level U.S. government background investigation required for this role.

Top 5 reasons to join our team

* Thrive in a culture of ownership, delivery, and innovation.
* Drive the end-to-end delivery of world-class technology solutions.
* Be a catalyst for change in the realm of World-Class Technology and Products.
* Enjoy a hyper-transparent flow of information, conversation and ideas.
* Innovate and invent the future of Agile and Social program management.

Responsibilities:

* Working with multiple delivery teams to take ownership and accountability of technical project planning and delivery for the service ownership maturity model program.
* Develop trusted relationships with key technology and functional leaders & stakeholders to drive focus on the strategic program objectives and optimize service delivery. This includes supporting and holding resources accountable for their responsibilities within the service ownership program.
* Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
* Ensure data is collected to appropriately assess the level of maturity of the service owner to inform decision making for mitigating risks and resolving issues.
* Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and learning; promotes continuous improvement.
* Anticipate and aggressively remove obstacles that slow down or prevent the service ownership maturity model program from a successful organization wide adoption.
* Drive for clarity to keep teams moving forward.
* Provide go to leadership, transparency and visibility to the entire Technology & Products organization.
* Seek to continuously grow by proactively seeking and embracing constructive feedback.
* Providing the same level of feedback to colleagues to encourage an open and collaborative culture.
* Monitor and resolve end-to-end process for things like: repeating pain points/sticking points, blockers.

Qualifications

* 5+ years of strong technical program management experience.
* 2+ years of solution management experience for infrastructure, software, or online services (SaaS experience)
* Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
* Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
* Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
* Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, technical operations, software engineering and customer support.
* Thorough understanding of infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
* Agile/Kanban experience in an infrastructure environment is not required, but an understanding of agile and an ability to think agile is required.
* Experience as a Product Manager and/or Product management a plus.
* A service oriented minded person who Thinks Customer.

*LI-Y

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Salesforce welcomes all.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.