Sears Holdings

Customer Service

Posted on: 26 Mar 2021

Christiansted, VI

Job Description

Job Description Req/Job ID: 1002850BR
Employing Entity: Transform KM LLC
Employment Category: Regular, Part-time
Job Function: Customer Service
Store ID: 03972: ST CROIX,VI

Provides World Class Member Service by surprising and delighting our members every day. Creates feature displays that maximize gross margin dollars. Uses visual merchandising presentation to drive sales. Maintains unit integrity and pricing accuracy to prevent waste. Maintains ordering for maximum sales potential. Trains and coaches direct reports. Job Requirements JOB DUTIES/RESPONSIBILITIES:
Ensures customer care and selling are 1 priority.
Ensures that promotional programs and ads are maintained, signed and replenished for the entire event or ad.
Assists the Reset team associates in completing major department resets.
Knowledgeable on display and sign standards for end caps and drive aisle displays.
Assists and supports all pricing, signing and display guidelines set by the pricing team.
Executes department maintenance as directed in the Counter Detail schedule by ensuring all displays are well clean, maintenanced, planogram integrity is maintained and close dated / outdated product is handled according to procedures.
Is proficient in the use of RES and all Hardlines Signing Standards.
Reviews discontinued / clearance merchandise weekly and ensure that items are properly displayed and ticketed.
Processes inbound freight, excess merchandise and displays per instructions provided.
Knowledgeable on product assortment, marketing events and promotions.
Knows the store, services and location of merchandise. Tours area of responsibility daily and maintains visual appearance of department.
Demonstrates strong skill set in suggestive selling techniques. Uses the P.A. system effectively to promote advertised goods.
Actively engages customers using the Welcome, Assist and Thank approach to servicing customers. Demonstrates take the customer to the merchandise policy. Assists in handling and solving customer needs and escalates issues and complaints to a member of management.
Promotes the use of SYWR, credit card, Smart Plans, Replacement Plans and add-on sales.
Operates equipment safely and follows company safety programs.

REQUIRED SKILLS:
Strong reading, writing, verbal, and arithmetic skills.
Ability to lift and move merchandise, typically a minimum of 20lbs., but could be as much as 100lbs.
Ability to understand and follow verbal and written instructions.
Repetitive bending, lifting, stretching and reaching.
Positive and friendly demeanor.
Ability to be cross trained.

JOB REQUIREMENTS:
16 years of age or older

Stores
3972

Sears Holdings

Hoffman Estates, IL

Sears Holdings Corporation operates as an integrated retailer in the United States. It operates in two segments, Kmart and Sears Domestic. The Kmart segment operates retail stores that offer a range of products, including consumer electronics, seasonal merchandise, outdoor living, toys, lawn and garden equipment, food and consumables, and apparel; and in-store pharmacies. It provides merchandise under the Jaclyn Smith, Joe Boxer, Route 66, Cannon, Adam Levine, Levi's, Lands' End, and Craftsman labels; Sears brand products, such as Kenmore and DieHard; and Kenmore-branded products. As of February 3, 2018, this segment operated approximately 432 Kmart stores. The Sears Domestic segment operates stores that provide appliances, consumer electronics/connected solutions, tools, sporting goods, outdoor living, lawn and garden equipment, apparel, footwear, jewelry, and accessories, as well as automotive services and products, such as tires, batteries, and home fashion products.

It also offers parts and services to builders, developers, designers, and commercial and residential customers; parts and repair services for appliances, lawn and garden equipment, consumer electronics, floor care products, and heating and cooling systems; home improvement services, such as siding, windows, cabinet refacing, kitchen remodeling, roofing, carpet and upholstery cleaning, air duct cleaning, and garage door installation and repair; and protection agreements and product installation services. This segment provides merchandise under the Kenmore, DieHard, WallyHome, Bongo, Covington, Simply Styled, Everlast, Metaphor, Roebuck & Co., Outdoor Life, and Structure brands, as well as under the Craftsman, Roadhandler, and Levi's, brands.

This segment operated 547 full-line stores and 23 specialty stores. Sears Holdings Corporation was founded in 1899 and is based in Hoffman Estates, Illinois. On October 15, 2018, Sears Holdings Corporation along with its affiliates, filed a voluntary petition for reorganization under Chapter 11 in the U.S. Bankruptcy Court for the Southern District of New York.

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