Job Description

Description

Telecom Engineer

Meet the Team

At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team!

Staples Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective.

Your Role

The ideal candidate is a customer-centric engineer with strong technical skills and the discipline to drive improvement and operational efficiencies. The candidate will work as part of a team spread across the United States and Canada and will be working for the Senior Manager of Telecom.

What Youll Do

* Take the lead in working with our business partners to develop voice solutions and 3rd party systems in support of their projects and business requirements.
* Design and development of the telecommunication infrastructure to ensure stability for critical applications including disaster recovery and system recovery plans
* Define infrastructure requirements for the implementation of new applications
* Definition, discovery, testing and assessment of new products and services and provide recommendations to IT management and business partners
* Mentor other engineers and provide escalation support to the operations team

Qualifications

Who You Are

Effective in managing yourself remotely having solid interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines.

The Skills You Bring

* BS Degree with 5+ years of experience.
* Background in Avaya PBX and call center products
* Background in Cisco PBX and call center products
* Knowledge and experience in dial plan designs and implementation
* Experience with SIP and PRI circuits

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.